Whatsapp: After Reboot all contacts are gone - and the bell shows up although there is no news
I have a massive issue with Whatsapp on my Z10.
I have the latest Software 10.0.10.90 on it and could install the App with no issues (and yes, I gave the App all the permissions it wanted) - I also got the Whatsapp software update that came out hours after the original release and everything seemed to work flawlessly.
So far so good, BUT once I restart my Z10 or shut it off and on again, all my contacts are gone in Whatsapp. I can shutdown the App, restart the phone over and over again but nothing will help, the contacts are all gone after the first restart of the phone after installing Whatsapp.
The only way to get them back is to uninstall whatsapp completely, restart the phone and reinstall Whatsapp, then the contacts are back BUT only until you reboot the phone.
I assume it is a bug and I need to wait until a new version of Whatsap is available.
To all these people where Whatapp works, have you restarted your phone - really?
The same bug is replicable with all 3 of 3 my friends Z10's.
Also, there is another small bug in this Whatsapp version: The message Bell shows up - but there is nothing waiting for me in the HUB...the bell is gone once I restart my phone - but so are my contacts
Do you have any idea what I could do (except not restarting my phone)?
FYI: For all you having issues downloading / installing Whatsapp - you need to be on Software 10.0.10.90, never encountered any issues with that Software Version. If your provider doesnt push out this software yet, try to get a hold of a SIM of an operator that pushes out this version, i.e. Vodafone UK or Germany (O2 and other will possibly also work as of now). The SIM doesn't even need to be active, just pop it in and let the device search for an update - let it install and go back to your "original" SIM!
Last edited by L2C; 03-15-2013 at 05:22 AM.
- 03-15-2013, 04:02 AM #2
This happened to me to, but it seemed to correct itself after a while. Try rebooting again and leave it for a short while and should be fine. Also, make sure you're on the latest version, there was an upgrade released pretty much straight away after the initial release
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- CrackBerry User
03-15-2013, 10:49 AM #14
- 60 Posts
WhatsApp is aware of this issue and they had this to say when I emailed them about it:
Ken V (WhatsApp Support)
Mar 14 12:00 (PDT)
Thanks for bring this issue to our attention. The next release will have a fix for contacts disappearing after reboot of the device.
Please let me know if you have any other questions or feedback.
WhatsApp Support Team
- CrackBerry Genius
03-15-2013, 01:06 PM #15
- 3,494 Posts
Can someone please tell me what the latest version of Whatsapp is please??
At the moment i have version is 2.9.3741.0.
Reason i ask is that i heard that there was another version released in BB world ie an update but im not sure if i have it or not. Ive checked for updates and nothing comes up as of yet so its lead me to believe that i might have the latest version anyhow.
But if anyone could be so kind to post up their version number, id appreciate it.
- 03-16-2013, 04:36 AM #21
- 03-16-2013, 10:05 AM #22
Though I agree that the general issue of not being able to pull the entire contact list off contacts is a whatsapp issue, I have some contacts which refuse to get loaded, and my hunch is these contacts have some errors.
Then again the bb7 what app also used to have this problem :/
Well, just hope it gets resolved soon! Meanwhile I've gotta overhaul my contact list
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- 03-16-2013, 10:51 AM #23
That said, I hope the new WhatsApp update can automatically detect the mobile number as a qualifier and pop them all into Favourites.
- 03-16-2013, 01:30 PM #24
WhatsApp too needs more updates. Buggy, but it's a start
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