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  1. sick_head's Avatar
    CrackBerry User

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    74 Posts
    Thread AuthorThread Author   #1  

    Default What's app hub problem (bug)

    Each time I open my hub and open a what's app chat... this happens... then I restart the phone and everything back to normal... then it's back to this again...
    What's app hub problem (bug)-img_00000916.png

    8520 -> 9780 -> 9900 black -> 9900 white -> 9810 white -> 9810 white -> Z10 white -> Q10 whitee
  2. benny4u_06's Avatar
    CrackBerry Abuser

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    207 Posts
    #2  

    Default

    Yes..my hub has also gone haywire after the new update. Can't open messages or reply to them in the hub. When contacted WhatsApp support they advised me to back up the conversation and then uninstall n reinstall it. Going to try it now..!!

    Posted via CB10
    Z10 STL 100-1, OS 10.2.1.3247 Official
  3. Essoo's Avatar
    CrackBerry Abuser

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    255 Posts
    #3  

    Default

    Same here, Whatsapp hub is bugged with the update

    Posted via CB10
  4. asifj's Avatar
    CrackBerry Abuser

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    #4  

    Default

    I'm having a same issue after whatsapp update. Also my LED notification for whatsapp stop working with Bebuzz after this update.

    Posted via CB10
  5. curvezzz's Avatar
    CrackBerry Genius

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    PIN
    ask and maybe I'll tell...
    #5  

    Default

    My hub went haywire after this update! Bebuzz light is quirky, sms issue. I have 2 whatsapp in my hub. Rebooted device and the hub, no go. This resulted in a bunch of 1 star reviews in aw. I'm going to read reviews before an update in the future.
    Uninstalling now.
    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    AT&T BlackBerry Curve 8320
    BlackBerry Curve 8900almost BlackBerry Bold 9700
    BlackBerry Torch 9800+9810 BlackBerry Z10BlackBerry Z30
    64GB PlayBook iTouch 4th gen for my iOS fix
  6. gusanbage's Avatar
    CrackBerry User

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    56 Posts
    #6  

    Default

    Same problem in my Q10n Sqn-3

    Posted via CB10
  7. michaelofarrell's Avatar
    CrackBerry User

    Posts
    29 Posts
    #7  

    Default

    I have the same problem with having 2 WhatsApp icons in the Hub.
  8. kye2000's Avatar
    CrackBerry Addict

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    715 Global Posts
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    28ba4c41
    #8  

    Default

    Had same problem here


    Posted via My Awesome Z30 running 10.2.1.1055
  9. dkonigsberg_wa's Avatar
    CrackBerry Abuser

    Posts
    266 Posts
    #9  

    Default

    We are aware of the hub issues in 2.11.230, and are working to have a bug fix update out as soon as possible. In the mean time, just use the normal full app directly, and feel free to contact our customer support with any other problems you are experiencing.
    Thanked by 8:
    benny4u_06 (12-13-2013),  coloibarra (12-12-2013),  gusanbage (12-12-2013),  jevinzac (12-13-2013),  julianrt (12-13-2013),  KiLuMaNaTi (12-13-2013),  anon5814103 (12-15-2013),  xThamer (12-13-2013) 
  10. shibby080's Avatar
    CrackBerry Abuser

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    130 Posts
    #10  

    Default

    Same issues here.

    2 HUB icons for what's app.
    BeBuzz doesn't work now.
    No notifications.
    Conversations won't open from the Hub.

    Time for BBM?!

    www.yorkshireweddingcompany.co.uk
    curvezzz and imadorkx like this.
  11. crackbb10's Avatar
    CrackBerry Master

    Posts
    1,161 Posts
    #11  

    Default

    It looks like the people experiencing these problems have some kind of LED app installed.. Could someone confirm this?

    WhatsApp is the only 3rd party communications related app I have and I've never experienced the known problems after updates.

    Big up to the WhatsApp team by the way for always being so active on the CB forums. They offer us more support than BlackBerry does for BBM. I must say I hardly use WhatsApp, but the intent I had to delete it after BBM would go cross platform has long left my mind. Keep up the good work!

    Z on Channels
    1oo1 likes this.
  12. twisttiesuicide's Avatar
    CrackBerry User

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    40 Posts
    #12  

    Default

    Quote Originally Posted by crackbb10 View Post
    It looks like the people experiencing these problems have some kind of LED app installed.. Could someone confirm this?
    I don't have an LED app installed but am experiencing the issue.
    coloibarra likes this.
  13. crackbb10's Avatar
    CrackBerry Master

    Posts
    1,161 Posts
    #13  

    Default

    Quote Originally Posted by twisttiesuicide View Post
    I don't have an LED app installed but am experiencing the issue.
    Thanks. Can rule that out then.

    Z on Channels
  14. Snakepitboy's Avatar
    CrackBerry Abuser

    Posts
    206 Posts
    #14  

    Default

    Quote Originally Posted by dkonigsberg_wa View Post
    We are aware of the hub issues in 2.11.230, and are working to have a bug fix update out as soon as possible. In the mean time, just use the normal full app directly, and feel free to contact our customer support with any other problems you are experiencing.
    What's the point? You've never once replied to my customer-support requests.

    Posted via CB10
  15. eldricho's Avatar
    CrackBerry Genius

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    #15  

    Default

    2 hub icons bug for me, but glad they are responding atleast in the forums and are aware of the issues. Huge props to them for the rest of the update with the new emoticons page and broadcast!

    Posted via CB10
    October 2006 - December 2008: Samsung 1310 Flip Phone->December 2008 - December 2009: BB Pearl 8100->December 2009 - March 2013: BB Curve 8520->March 2013 - August 2013: BB Curve 9300->(2013: Bricked 7290)->August 2013+: BB Z10!
    Remember the Thanks Button is just below!
  16. TheEdge's Avatar
    CrackBerry User

    Posts
    75 Posts
    #16  

    Default

    I'm on Q10, latest whatsapp downloaded and on OS 10.2.1.1055 and i don't have the double whatsapp icon on the hub.

    I'm just figuring out how to restore my old message history from my microsd card on my old Bold 9900 and restore them on this new Q10.
  17. mainman1303's Avatar
    CrackBerry Abuser

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    311 Global Posts
    #17  

    Default

    Experiencing the same double whatsapp icons and chat threads in the hub! Super annoying!

    Again I have no led app installed...

    Posted via CB10
  18. jafrul's Avatar
    CrackBerry Genius

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    1,759 Posts
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    2B5A11B6
    #18  

    Default

    I had the same issue.

    What I did was to delete app through device monitor > storage > delete whatsapp.
    Reboot device. Press Up down volume rocker until BlackBerry logo came up.
    Go to appworld, refresh appworld.
    And finally download whatsapp from appworld.

    There you go, to delete double whatsapp icon on hub.

    And now, my only issue is replying from hub. Sometimes it works, sometimes it's not.
    The only workaround is to use and reply from active frame.

    Posted via Awesome Aristo on CB10
    with due diligence
    BBM#8
    for Random Quotes on motivations, health and wealth..
    : subscribe to C001190A9
  19. jelle_57's Avatar
    CrackBerry User

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    69 Posts
    #19  

    Default

    Same here.. fix please!

    Posted via CB10
  20. jelle_57's Avatar
    CrackBerry User

    Posts
    69 Posts
    #20  

    Default

    Quote Originally Posted by dkonigsberg_wa View Post
    We are aware of the hub issues in 2.11.230, and are working to have a bug fix update out as soon as possible. In the mean time, just use the normal full app directly, and feel free to contact our customer support with any other problems you are experiencing.
    Any idea when a fix will be released?

    Posted via CB10
  21. jsille's Avatar
    CrackBerry Abuser

    Posts
    288 Posts
    #21  

    Default

    WhatsApp came back crazier than ever... this what I got this morning :
    What's app hub problem (bug)-img_00000745.png

    BBM channel: C0040FF4D..... Proudly Z10 owner...
  22. BenH9360's Avatar
    CrackBerry Abuser

    Posts
    305 Posts
    #22  

    Default

    Same problem

    Posted via CB10
  23. BlackBerrari's Avatar
    CrackBerry Newbie

    Posts
    8 Posts
    #23  

    Default

    No LED app in use, having the same issues...

    Posted via CB10
  24. Hirisky's Avatar
    CrackBerry User

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    27 Posts
    Global Posts
    28 Global Posts
    #24  

    Default

    Same here. Hub messes up and unable to open messages nor compile one. Time for everybody to make the switch to BBM!!

    Rocking my Zeee ?
    PlayBook...still using it. Z10 Z30 !!! on 10.2.1.2947 with blazing FAST 10.3 Browser!
  25. geografias's Avatar
    CrackBerry Newbie

    Posts
    8 Posts
    #25  

    Default

    Possible Solution: Pinch gesture in the Hub, I changed it to display only new messages. I made the gesture twice and solved the frezz Hub...

    Posted via CB10
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