[Runisoft]

Hi. The scheduled backup is not working for me. I am using box. It notifies me that the backup is in progress but there is nothing in the cloud. It does save a folder with sms and mms backup in downloads folder though.

Passport, SQW 100-1, 10.3.0.1154

Hi,

We are glad to inform you that we have found a solution to the problem you were facing.

Next week, an update will be made available in the BlackBerry World.

Please upgrade at that time by deleting the app and installing it from BlackBerry World.

We will keep you posted on the updates.

Regards
Runisoft Team

[Kadir Kaan ERKURAN]

Hi, i couldn't restore my backups. It says "Error in processing the file". What's the problem?



Posted via CB10
Attachment 331105

[Kadir Kaan ERKURAN]

I tried quick restore, but this time the error message is that;


Posted via CB10

[Runisoft]

I tried quick restore, but this time the error message is that;


Posted via CB10

Hi,

Please check once if the access to Contacts and shared files is given to the application.(Turn all all permissions for proper functionality.)
Please check from Settings –> Security & Privacy –> Application Permissions->Ultimate Backup

After this, Please try to take the backup again and then try restoring from the new zip file.If you face issue after this, please try to delete the app and install again from the BlackBerry World.

You can also unzip the file using the file manager of BlackBerry 10 and tap on the vcf file to restore contacts.

Regards
Runisoft Team

[Kadir Kaan ERKURAN]

I couldn't unzip the file:



Posted via CB10

[Kadir Kaan ERKURAN]

I think the problem is the first letter of "Şubat" in the filename, which means February. I couldn't unzip with WinRAR on PC also. I did it by using 7-Zip. IMO the non-English characters in the filename is the problem.
Thank you for your interest..

Posted via CB10

[Runisoft]

I think the problem is the first letter of "Şubat" in the filename, which means February. I couldn't unzip with WinRAR on PC also. I did it by using 7-Zip. IMO the non-English characters in the filename is the problem.
Thank you for your interest..

Posted via CB10

Hi,
If possible, please send us that zip file on our support email id.We will analyze the special character issues and fix it.

EDIT: The issue is fixed now.
Regards
Runisoft Team

[Kadir Kaan ERKURAN]

How can i send this file?

Posted via CB10

[VIP30]

Hi,

If you are restoring to new mobile, we recommend to turn off "skip duplicate contacts during restore" option from settings.

For now, the easiest method would be to do below :

a) From application -> Tabs -> Contacts -> Select menu option "Delete All Contacts"

b) Restart the phone once all contacts are deleted.

c) The backup process creates a Zip file.Please unzip the zip file using the file manager of BlackBerry 10.

d) You will see a VCF file.Tap on it. BlackBerry OS will restore all of the contacts directly from the VCF file.

Regards
Runisoft Team

Cheers again Runisoft, solved!!!

RedBlackBeast�

[Runisoft]

How can i send this file?

Posted via CB10

Hi,
We have sent you our support email address.please attach the file in the email.

[Kadir Kaan ERKURAN]

What's your e-mail address? I couldn't find anywhere. Sorry for my inexperience..


Posted via CB10

[Runisoft]

What's your e-mail address? I couldn't find anywhere. Sorry for my inexperience..


Posted via CB10

Hi,

Please send to supportatrunisoftdotcom.

replace at by @ and dot by .

[Kadir Kaan ERKURAN]

I sent the mail. Thanks.

Posted via CB10

[MADBRADNYC]

It's live!



Posted via CB10

[MADBRADNYC]

***Bonus***
Super Email Blocker has an update as well!

Posted via CB10

[cvendra]

Hi,

We are glad to inform you that we have found a solution to the problem you were facing.

Next week, an update will be made available in the BlackBerry World.

Please upgrade at that time by deleting the app and installing it from BlackBerry World.

We will keep you posted on the updates.

Regards
Runisoft Team

Hi Runisoft

The update seems to have fixed the problem but for Call Logs it's the same - does not upload.

Passport, SQW 100-1, 10.3.0.1154

[anon(2729369)]

Hi,

Please test the encrypted backup functionality on the SD Card.To do this, please change the storage location to SD Card.

After this try to backup the files.Let us know if you see the encrypted files after the backup.

Also, please make sure to give all access permissions to the application.Please check from Settings –> Security & Privacy –> Application Permissions->Ultimate Backup

Regards
Runisoft Team

I've just tried what you've suggested and switched the destination to the SD card.
I went in the Export Call Logs menu and selected the first option.
A folder was created, but it's empty.
Next I tried to backup SMS/MMS.
This time I've got a 0Kb zip file.

I looked around and found dated folders and zip files in the Downloads folder containing unencrypted files, so I tried to do a quick backup and got the same result.

I see a few problems:

1. Temp files are created in a public folder and could be stolen by any app
2. The encryption process seems to fail
3. There is no cleanup process in place.

As for permissions, they're all enabled, except BBM.
SQW100 / 10.3.1.2243 / v2.4.5

[Runisoft]

I've just tried what you've suggested and switched the destination to the SD card.
I went in the Export Call Logs menu and selected the first option.
A folder was created, but it's empty.
Next I tried to backup SMS/MMS.
This time I've got a 0Kb zip file.

I looked around and found dated folders and zip files in the Downloads folder containing unencrypted files, so I tried to do a quick backup and got the same result.

I see a few problems:

1. Temp files are created in a public folder and could be stolen by any app
2. The encryption process seems to fail
3. There is no cleanup process in place.

As for permissions, they're all enabled, except BBM.
SQW100 / 10.3.1.2243 / v2.4.5

Hi,

There was a problem with encryption password that we have just fixed.Please upgrade to the latest version.After this, go to the settings of the application and press button "Generate Strong Password".

Once the password is generated,please try to backup once again.This time backup should succeed and no temp files would be visible.

Regards
Runisoft Team

[anon(2729369)]

Hi,

There was a problem with encryption password that we have just fixed.Please upgrade to the latest version.After this, go to the settings of the application and press button "Generate Strong Password".

Once the password is generated,please try to backup once again.This time backup should succeed and no temp files would be visible.

Regards
Runisoft Team

OK, just did that and it worked. I can see that you only support a-z0-9 for the encryption passphrase. Would be good to either support the whole keyboard or block characters your algorithm can't handle.

[ESCON]

can i backup just my pin messages ?

[Runisoft]

can i backup just my pin messages ?

Hi,

PIN messages are not supported yet.But we will check this.If it is possible, we would add it in the upcoming releases.

Regards
Runisoft Team

[Runisoft]

can i backup just my pin messages ?

We are glad to inform you that we have implemented the functionality to backup PIN Messages into the latest version of Ultimate Backup.

Please upgrade to the latest version from BlackBerry World.

Regards
Runisoft Team

[moegh]

Good app love it for not and messages backup
Edited: posted the photo in the wrong thread sorry
CB10 - Q10

[Runisoft]

I think the problem is the first letter of "Şubat" in the filename, which means February. I couldn't unzip with WinRAR on PC also. I did it by using 7-Zip. IMO the non-English characters in the filename is the problem.
Thank you for your interest..

Posted via CB10

Hi,

We wish to inform that this issue has been fixed now.

Regards
Runisoft Team

[Runisoft]

Hi Runisoft

The update seems to have fixed the problem but for Call Logs it's the same - does not upload.

Passport, SQW 100-1, 10.3.0.1154

Hi,

We wish to inform that we have found a solution to this issue.

By next week an update will come to Ultimate Backup.

The update will fix this issue.

Regards
Runisoft team.