10-08-13 07:28 PM
tools
  1. troymorr's Avatar
    troymorr
    I had about 5 folders in this app,and 1day i went to get a password from a folder I had and all the folders were gone. I restarted and they came back, ,but today same story but they are not coming back. Help.

    Posted via CB10
    09-26-13 08:52 AM
  2. Anilu7's Avatar
    Anilu7
    Originally Posted by troymorr
    I had about 5 folders in this app,and 1day i went to get a password from a folder I had and all the folders were gone. I restarted and they came back, ,but today same story but they are not coming back. Help.

    Posted via CB10
    That happened to me too. I deleted my Evernote from Accounts and re-added but no difference. Then I did a hard reset and battery pull and it did come back and slowly re-sync. I still am having trouble sharing to Remember. Luckily I synced most things to Evernote. Not sure what went on but wanted to let you know it has happened to me too. Don't delete Remember itself (actually I don't think you can as it's a core app -- but don't try) as it will delete everything permanently.
    09-26-13 10:21 AM
  3. troymorr's Avatar
    troymorr
    Thx for the reply...hard reset? consists of doing?

    Posted via CB10
    09-26-13 10:39 AM
  4. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by troymorr
    Thx for the reply...hard reset? consists of doing?

    Posted via CB10
    I believe: Press and HOLD the Vol Up and Vol Down buttons until you see the Blue logo - keep holding through the black and white logo screen. It takes a while.
    09-26-13 11:14 AM
  5. troymorr's Avatar
    troymorr
    Will I lose information by this hard reset?

    Posted via CB10
    09-26-13 12:47 PM
  6. mwsmith916's Avatar
    mwsmith916
    Remember App, all my folders dissappeared,help-20130930232750.jpg

    Has anyone found a fix for this yet?
    09-30-13 10:30 PM
  7. Anilu7's Avatar
    Anilu7
    Originally Posted by troymorr
    Thx for the reply...hard reset? consists of doing?

    Posted via CB10
    My hard reset when things are seriously wrong is close my apps, pull the battery, press and hold the power button (top) for 30 seconds. Leave the battery out for at least a minute. Then insert and let it power up. Sometimes it just needs a kick in the posterior. No, you won't lose data this way. Just close your apps first.

    Posted from my BlackBerry Live Z10
    10-08-13 07:28 PM
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