[mkelley65]

Cisco Technical Support Mobile App New Features May 6th, 2013



Cisco has released a new version of the Cisco Technical Support mobile app with some exciting new features for iOS, Android, and BlackBerry10 mobile devices. From your mobile device you can now:
• Open a P3 or P4 support case against devices covered by your service contracts
• Search for any support case or RMA regardless of case ownership or status
• Add cases to your Watch List from the Case Details Action Menu for future reference (synchronized across all your devices)

We've also made some small UI tweaks and squashed some bugs along the way.

These enhancements have largely been a result of customer requests and feedback. To help me better understand your needs, I hope you would consider taking a very short survey (2-3 mins max) to help identify the mobile platforms you are using, how often you use enhanced features, and anything else you may want to suggest.

Mobile Survey: https://www.ciscofeedback.vovici.com...5348A757694B92

Please consider reviewing the app within the respective app stores, spread the word among your colleagues, and most importantly… give the new features a test drive!
Download from iTunes (for iPhone, iPad, iTouch)

Download from Google Play (for Android devices)

Download from BlackBerry Appworld (for BB10 devices)

I hope you enjoy the app!
Regards,
Dave Dub�, Sr. Product Manager

[anon(153966)]

Is it in BlackBerry Word yet? I only see the webex one from 1st May...

PS: moving thread to the right area.

[mkelley65]

Is it in BlackBerry Word yet? I only see the webex one from 1st May...

PS: moving thread to the right area.

Yes it is in BB World. Thanks for the move.

http://appworld.blackberry.com/webst...countrycode=US

[mooda]

It has been in BBworld for a little while now. Works pretty well as i can see and manage open calls i have placed. I have yet to try opening a call with the app but i'm sure i will get the oportunity sooner or later

[Elite1]

Posted in App Announcements sub forum on April 26:

http://forums.crackberry.com/showthread.php?t=800424

This is how you CB10, son!