07-09-14 07:57 AM
- Sith_ApprenticeMod Team Emeritus05-14-14 11:54 AM
Posted via CB1005-15-14 06:04 PMLike 1
- 05-21-14 07:10 AM
- Have you seen this KB article in reference to using a router with BES10 in the DMZ?
KB29748-Configuring the BlackBerry Device Service to connect to an existing BlackBerry Router05-23-14 09:41 AM
- If you cannot telnet from the BES Server to any of these ports below, then you have connectivity issues that are preventing the APN cert from successful connection
Open CMD Prompt on BES server and run the below commands...
telnet blackberry.net 3101
telnet blackberry.com 3101
telnet bbsecure.com 3101
telnet blackberry.com 443
telnet bbsecure.com 443
telnet blackberry.com 80
Telnet to the below as well from the Blackberry Server...substitute us below for your country code ...ex: de.bbsecure.com
Enhanced Licensing Management 443 HTTPS license.blackberry.com 22.214.171.124
UDS Core Components 443 HTTPS us.swsmanager.bbsecure.com 126.96.36.199
UDS Core Components 443 HTTPS us.swstps.bbsecure.com 188.8.131.52
UDS Console 443 HTTPS bss.blackberry.com 184.108.40.206*
BlackBerry Dispatcher/Router 3101 TCP (Outbound) us.srp.blackberry.com Refer to KB03735 for region specific IP addresses**
BlackBerry World for Work 80 HTTP appworld.blackberry.com
BlackBerry Enrollment 443 HTTPS discoveryservice.blackberry.com 220.127.116.1106-02-14 12:19 PM
- Unfortunately we have no BB support and our partner is a little bit overloaded with all request for this issue.
In the log there are warn and error message.
DEBUG,"2014-06-03 00:00:57,899",37,0,"785537c2-f8ed-4c52-af6e-a73089c8e1c0","Started: PUT https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/device/schedule",
DEBUG,"2014-06-03 00:00:57,903",37,4,"785537c2-f8ed-4c52-af6e-a73089c8e1c0","Completed: 204 - PUT https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/device/schedule",
DEBUG,"2014-06-03 00:00:58,302",18,0,"cd64c8a6-dbde-40b4-a320-5cad10832d89","Started: PUT https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/device/eassync",
WARN,"2014-06-03 00:00:58,306",18,0,"cd64c8a6-dbde-40b4-a320-5cad10832d89","Stop processing Eas sync request. Exchange Active sync configuration isn't set up.",
DEBUG,"2014-06-03 00:30:19,883",29,0,"1ab82e01-12c6-48a6-a7b5-2a7ad51c10ae","Started: PUT https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/key/directory.ad.command.usersync.performed",
DEBUG,"2014-06-03 00:30:19,888",29,0,"1ab82e01-12c6-48a6-a7b5-2a7ad51c10ae","Updated Domain ",
DEBUG,"2014-06-03 00:30:19,893",29,11,"1ab82e01-12c6-48a6-a7b5-2a7ad51c10ae","Completed: 204 - PUT https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/key/directory.ad.command.usersync.performed",
ERROR,"2014-06-03 00:30:22,001",34,0,"c2cbb2d8-6549-4831-8f73-a680b4335d0f","Object reference not set to an instance of an object.",
,Message: Object reference not set to an instance of an object.
,TargetSite: "RIM.BUDS.Framework.OperationResult InvokeOperation(System.Object, System.Reflection.MethodInfo, System.Object)"
,StackTrace: at RIM.BUDS.Core.EntityHandlers.TenantHandler.SyncDev icesMetadata(Int32 tenantId) in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.Core\EntityHandlers\Te nantHandler.cs:line 616
, at RIM.BUDS.Framework.OperationInvoker.InvokeOperatio n(Object handler, MethodInfo operation, Object parameters) in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.Framework\OperationInv oker.cs:line 38
, at RIM.BUDS.Framework.DefaultHttpHandler.InvokeReques tHandler(RequestContext context, Object handler, MethodInfo operation, Object parameters) in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.Framework\DefaultHttpH andler.cs:line 501
, at RIM.BUDS.Framework.DefaultHttpHandler.ProcessReque st(RequestContext requestContext, MethodInfo operation) in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.Framework\DefaultHttpH andler.cs:line 122
, at System.Web.HttpApplication.CallHandlerExecutionSte p.System.Web.HttpApplication.IExecutionStep.Execut e()
, at System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean& completedSynchronously)
DEBUG,"2014-06-03 16:31:01,747",57,4,"82f257df-01f3-4db8-a51d-41bb5514402e","Completed: 200 - GET https://srv14v109.ad.int.kkh.de:9081/dm/tenant/2/device/infringe",
"DEBUG,""2014-06-03 16:31:03,506"",26,0,""a1408ad7-7830-4a97-a6cd-0ca926b5b0c8"",""Started: PUT https://srv14v109.ad.int.kkh.de:9081...nt/2/test/apns User-agent: Apache-HttpClient/4.2.5 (java 1.5)"","
INFO,"2014-06-03 16:31:03,695",26,0,"a1408ad7-7830-4a97-a6cd-0ca926b5b0c8","Certificate with key '7cfc256e4c33e5dba336fcc02a885716d5addb04' is loaded successfully",
WARN,"2014-06-03 16:31:04,292",26,0,"a1408ad7-7830-4a97-a6cd-0ca926b5b0c8","APNS test error: RIM.BUDS.ApnsGateway.ApnsConnectionException: APNs Connection Open error ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
at System.Net.Security.SslState.StartReadFrame(Byte buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(B oolean receiveFirst, Byte buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication (LazyAsyncResult lazyResult)
at RIM.BUDS.ApnsGateway.ApnsConnection.Open() in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.ApnsGateway\ApnsConnec tion.cs:line 220
--- End of inner exception stack trace ---
at RIM.BUDS.ApnsGateway.ApnsConnection.Open() in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.ApnsGateway\ApnsConnec tion.cs:line 234
at RIM.BUDS.ApnsGateway.ApnsConnection.Test() in c:\ec_build\1366222\BUDSServer\source\enterprise\B UDS\Server\Sources\RIM.BUDS.ApnsGateway\ApnsConnec tion.cs:line 119",
Is there something to configure for Active Sync? All our users have it active on their exchange accounts and in uds the SMTP server is configured.
Work Space is enabled and tested succesfully.
Secure connect service is with failure.
Last edited by Doreen Hacker; 06-04-14 at 03:17 AM.06-04-14 03:05 AM
- Doing a Google search on the error message you see in your UDS..."Connection with BCP Failed"...found these articles
KB34892-Unable to connect to <country>.bbsecure.com if web-content filtering is enabled
How to run BB10 UDS Service via DMZ without direct connection | Haake IT Consulting GmbH
KB31923-"Error 3007: Server is not available." is displayed on the iOS device when trying to activate with the Universal Device Service06-04-14 08:13 AM
- Hi thanks for your google search
The failures from the first link are exactly the same we have. Web team will check the address
I do configuration from link 2, but cannot save the last point - so I ask the author for reason.
Link 3 I will check if server connectivity will run.
Last edited by Doreen Hacker; 06-05-14 at 11:06 AM.06-05-14 09:36 AM
- So, the connection is running and APN certificate is successfull cennected. I had to made the change with BB Admin.
I want to activate an iPhone but get an error downloading certificate via https://de.bbsecure.com/<srpid>/ca.
The certificate looks not good - the issuer is not found.
How can I delete this APN from USD an create new certificate (I unfortunately forgot the password for .pfx file to reimport it).
If I click "Renew certificate" I got a system error.06-05-14 11:05 AM
- Happy me - I tested several passwords and found the right one to reimport the APN pfx File to personal certifcate store on UDS.
Now I have the problem that the certification path is with failure - there is the directory given where I saved the pfx file. What should there be to run correctly? How can I change it?06-06-14 03:11 AM
- Did you do these steps?
Posted via CB1006-06-14 04:01 PM
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