BES 10.1.2.6 - Hub / Mail category need a long time to show up mail content
I have got a annoying problem with 1 of 70 managed Blackberry 10 users/devices. The configuration over BES are all the same.
The mailbox of this user has 37.000mails and a size of 550.000kb also Enterprise-Vault.
One thing that I noticed about is that the mailbox includes a large number of subfolders.
Every time by changing into "HUB" or "MAIL" the device needs ~30sec. to show up the mail content of the exchange-mailbox.
Anyone knows that problem?
Thanks in advance,
- 05-08-14, 08:58 AM #2
This is, well I wont say expected, but easily explained. The Work partition is encrypted, and as such when you unlock the device it decrypts the data before it is visible. Since your user has a significant number of messages, you may want to try limiting to 30 days and see if the performance improvement is worth having to search for older messages. I find most of my users dont see any real problem with 30 days instead of forever.
On the device at Folders to Sync the setting "sync all email folders" is already on NO. So there are just the folders "Inbox", "Sent" and "Draft" activated. Do I have another option to reduce the mail content then?
The hole device needed long time to sync all the stuff after activation. I already tried another mobile phone.
Last edited by rapTor_deviL; 05-19-14 at 04:56 AM.
- 05-09-14, 07:35 AM #8
I tried 2-3 different devices for this user and also a new activation after full wipe.
On the one side the activation needs a long time to synchronize and on the other side to show up mail-content also. Other functions are still working.
The default setting for the devices is 30days and just inbox/sent messages are set.
- 05-12-14, 09:13 AM #10
- 05-12-14, 11:38 AM #14
- CrackBerry User
05-12-14, 09:59 PM #15
- 97 Posts
Just a thought here, can you set up the account to only sync the inbox? Do not sync calendar, tasks, notes, etc...the setting for this is in setting under accounts. Could be that there is a corrupted item in the inbox, calendar, of any other folder. usually a reoccurring meeting with attachments on it can cause this. What's your backend solution for email and the version? Could you create a test mailbox, give the credentials of the user that new mailbox, and see what happens on the device when you activate.
Posted via CB10
I'm testing to just sync inbox but still the problem at showing up the mail content.. the setting was changed on BES at e-mail-profile for active sync.
We are running on Microsoft Exchange Server 2010 Version 14.3 (Build 123.4).
Thats also a good idea - but how to give that credentials to another mailbox?
- 05-13-14, 06:25 AM #18
Easy way to find the log filed that pertain. Wipe and remove the user from the BES. Make sure you delete all BlackBerry data for the user and fully remove. Add them back and reactivate. Then you can view the current days log file to see if there are any errors by PIN. This is the easiest way to locate any errors.
Posted via CB10
I counted the subfolders from this user.. about 8000. On a BB7-device with BES5 there isn't any issue.
Could it be a problem that the device "reinitialize" all subfolders every time I choose mail-content? Also when just Inbox/Sent/Draft messages are set?
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