BES 10.1.2.6 - 8000 subfolder in mailbox problems
Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts enabled.
Thanks in advance!
What solution can fix that problem or is there another option to reduce the limit for the hugh amount of folders?
Are there some log-files available where the issue is shown that I can be sure the subfolders cause the problem?
The user has a Blackberry 7-device since some years and there wasn't any trouble like this before.
- 06-06-14, 02:51 PM #4
I can confirm the issue.
A huge number of emails and/or folders causes this.
My best bet is that it caused by the hub having to decrypt and load thousands of items.
For a huge number of emails:
Only work-around is to move emails to a sub folder and re-add the account.
Alternatively you can set the sync interval to e.g. 30 days and re-add the account.
After that use remote search to find older emails.
I have no experience with thousands of folders.
Thanks for your answer!
I already tried to set the sync-interval to 3days and the mails are still in subfolders, but just in too many of them..
In the attached screenshot you can see the settings from our second email-profile, is there anything to manage?
Hopefully someone already had this issue and give me some suggestions..
- 06-10-14, 02:26 PM #6
There is nothing at the moment you can do in BES or BlackBerry 10.
I have you had a chance to test with other EAS clients or 10.3?
If the others perform well we might be able to have BlackBerry look into optimizing the code.
Posted via CB10
Yesterday I exported the "archive-folder" from current mailbox as .pst and imported it in a new test-mailbox.
It looks like that the device offers the same problem as before..
On the other side I will get a iPhone 4 with a iOS 7 next week.
I am testing the connection with iPhone 4 (iOS 7.1.2) over active-sync right now.
Exchange ActiveSync default settings (Mail, Contacts, Calender, Memo, Note),
unlimited period with push enabled for inbox/sent doesn't make some problems.
- 07-08-14, 05:30 PM #11
Thx for reporting back.
You have to decide whether you contact BlackBerry T-Support and have them look into the issue or just switch to iPhone.
If BlackBerry needs to fix the mail client to handle your environment better it might take a long time.
Posted via CB10
As of now the device syncs only the remaining 3000 folders in a normal time period of 4-5 seconds.
In my opinion is the problem the handling of the device-software. When just "flight-mode" is enabled the same effect appears..
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