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  1. rapTor_deviL's Avatar
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    Thread AuthorThread Author   #1  

    Default BES 10.1.2.6 - 8000 subfolder in mailbox problems

    Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
    One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
    Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts enabled.

    Thanks in advance!
    rapTor_deviL
  2. #2  

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    Yes, delays should be expected with that volume of email and sub folders. I'm surprised the delay isn't longer.
  3. rapTor_deviL's Avatar
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    Quote Originally Posted by Elessar.cm View Post
    Yes, delays should be expected with that volume of email and sub folders. I'm surprised the delay isn't longer.
    Thanks for your answer!
    What solution can fix that problem or is there another option to reduce the limit for the hugh amount of folders?
    Are there some log-files available where the issue is shown that I can be sure the subfolders cause the problem?
    The user has a Blackberry 7-device since some years and there wasn't any trouble like this before.
  4. jpvj's Avatar
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    #4  

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    I can confirm the issue.

    A huge number of emails and/or folders causes this.
    My best bet is that it caused by the hub having to decrypt and load thousands of items.

    For a huge number of emails:
    Only work-around is to move emails to a sub folder and re-add the account.
    Alternatively you can set the sync interval to e.g. 30 days and re-add the account.

    After that use remote search to find older emails.

    I have no experience with thousands of folders.
  5. rapTor_deviL's Avatar
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    Quote Originally Posted by jpvj View Post
    I can confirm the issue.

    A huge number of emails and/or folders causes this.
    My best bet is that it caused by the hub having to decrypt and load thousands of items.

    For a huge number of emails:
    Only work-around is to move emails to a sub folder and re-add the account.
    Alternatively you can set the sync interval to e.g. 30 days and re-add the account.

    After that use remote search to find older emails.

    I have no experience with thousands of folders.

    Thanks for your answer!
    I already tried to set the sync-interval to 3days and the mails are still in subfolders, but just in too many of them..
    In the attached screenshot you can see the settings from our second email-profile, is there anything to manage?
    Hopefully someone already had this issue and give me some suggestions..
    Attached Thumbnails Attached Thumbnails BES 10.1.2.6 - 8000 subfolder in mailbox problems-2014-06-10-10_42_24-blackberry-administration-service.jpg  
  6. jpvj's Avatar
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    There is nothing at the moment you can do in BES or BlackBerry 10.

    I have you had a chance to test with other EAS clients or 10.3?

    If the others perform well we might be able to have BlackBerry look into optimizing the code.

    Posted via CB10
  7. rapTor_deviL's Avatar
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    Quote Originally Posted by jpvj View Post
    There is nothing at the moment you can do in BES or BlackBerry 10.

    I have you had a chance to test with other EAS clients or 10.3?

    If the others perform well we might be able to have BlackBerry look into optimizing the code.

    Posted via CB10
    What a pity!
    I'll looking forward to ordner another mobile phone with a other operating system.
    Still today there wasn't any published release of 10.3 to the devices.. our BES are furthermore on 10.1.2.6.
    If you have another suggustion please let me know!
  8. jpvj's Avatar
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    BES should not be a problem.
    8000 folders however is a LOT.
    If you are able to borrow/test with iOS / WP8 / Android devices pls share your findings.

    Posted via CB10
  9. rapTor_deviL's Avatar
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    Quote Originally Posted by jpvj View Post
    BES should not be a problem.
    8000 folders however is a LOT.
    If you are able to borrow/test with iOS / WP8 / Android devices pls share your findings.

    Posted via CB10
    I am not really sure that the BES are not the problem right now..
    Yesterday I exported the "archive-folder" from current mailbox as .pst and imported it in a new test-mailbox.
    It looks like that the device offers the same problem as before..
    On the other side I will get a iPhone 4 with a iOS 7 next week.
  10. rapTor_deviL's Avatar
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    I am testing the connection with iPhone 4 (iOS 7.1.2) over active-sync right now.
    Exchange ActiveSync default settings (Mail, Contacts, Calender, Memo, Note),
    unlimited period with push enabled for inbox/sent doesn't make some problems.
  11. jpvj's Avatar
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    Thx for reporting back.

    You have to decide whether you contact BlackBerry T-Support and have them look into the issue or just switch to iPhone.

    If BlackBerry needs to fix the mail client to handle your environment better it might take a long time.

    Posted via CB10
  12. rapTor_deviL's Avatar
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    Thread AuthorThread Author   #12  

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    Quote Originally Posted by rapTor_deviL View Post
    Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
    One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
    Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts enabled.

    Thanks in advance!
    rapTor_deviL
    For "solution" of that problem we moved 5000 of 8000 folders in a second mailbox with full-permission to each other.
    As of now the device syncs only the remaining 3000 folders in a normal time period of 4-5 seconds.
    In my opinion is the problem the handling of the device-software. When just "flight-mode" is enabled the same effect appears..
  13. jpvj's Avatar
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    Ok. Did you by any chance test with 10.3?



    Posted via CB10
  14. rapTor_deviL's Avatar
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    Thread AuthorThread Author   #14  

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    I tested the connection with a 10.3 (beta) release.
    The time for loading the mail content was about 5seconds faster, but not usable for daily business (20sec instead of 25sec).
    Thanked by:
    jpvj (08-30-2014) 
  15. #15  

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    I can vouch for this. I get approx 500 emails a day right now. If you don't clean out the junk it slows to a crawl and notifications go wonky.

    Posted via CB from my LE

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