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  1. lurk_n_post_2000's Avatar
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    Thread AuthorThread Author   #1  

    Default 10 seconds to unlock workspace?

    I've noticed lately that it takes between 6-10 seconds after I unlock my Z10 to unlock the work space. I unlock, go straight to hub to see the new email, and wait for the "work Space is Locked" message to clear. Is this normal? 6 seconds doesn't seem like a long time, but this is annoying, and hinders my ability to "keep moving". Z10STL100-3/10.2.0.1743

    Posted via CB10
  2. sgt_snacks-64's Avatar
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    #2  

    Default

    Quote Originally Posted by lurk_n_post_2000 View Post
    I've noticed lately that it takes between 6-10 seconds after I unlock my Z10 to unlock the work space. I unlock, go straight to hub to see the new email, and wait for the "work Space is Locked" message to clear. Is this normal? 6 seconds doesn't seem like a long time, but this is annoying, and hinders my ability to "keep moving". Z10STL100-3/10.2.0.1743

    Posted via CB10
    Hi lurk_n_post_2000,

    I see you're using a leaked OS. Did this issue start occuring when you loaded that on or was it there before?
  3. deiop's Avatar
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    #3  

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    I am on 1725 and there is absolute no delay....

    #Blackberrybychoice // Q10 via BES10 / IBM Traveler
  4. lurk_n_post_2000's Avatar
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    Default

    It started happening with the first 10.2 leak I installed. Wondering if other have experienced this.

    Posted via CB10
  5. deiop's Avatar
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    #5  

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    Did you restore? Do not. Start always with a wipe on leaks....

    Posted via CB10
  6. lurk_n_post_2000's Avatar
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    Default

    I'll give that a try, thanks.

    Posted via CB10
  7. zzbsb's Avatar
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    #7  

    Default

    Mine is longer, a good 15 to 20 seconds. I had this when the phone was on the official release too.
  8. highos's Avatar
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    #8  

    Default

    I can confirm we're experience this as well.

    I've had users come up and show me a 20 second delay when unlocking their device when balance is managing the password (so you enter your password once and it unlocks the personal side, then should unlock the work side for anyone curious that isn't familiar with the issue)

    We're running latest stock 10.1 given we're in production and I'm not going to run beta stuff for obvious reasons, even if 10.2 is starting to look fantastic.
  9. jpvj's Avatar
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    #9  

    Default

    I have seen this too at some customers. Seems dependent on the number of emails on the device.
    I will try to ask a BB emplyee if he knows something about the issue.
  10. deiop's Avatar
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    #10  

    Default

    Hm, strange. We have deploid 122 OS 10 devices and had never this issues. Somtimes it takes about a second or two, but never 20.

    But interesting to read. I will talk to the users and ask for feedback. This must be a device issue, I don't think the device talks back to the BES before unlock, or does it?

    Posted via CB10
  11. edwintg's Avatar
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    #11  

    Default

    We encountered this when BB user has a lot of messages synched including sent items and other folders.(around 10sec to unlock)

    We also reduced 'days to synchronize' setting on BES to 30 days instead of the no limit and it helps.
    Sith_Apprentice likes this.
  12. Sith_Apprentice's Avatar
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    #12  

    Default

    Quote Originally Posted by edwintg View Post
    We encountered this when BB user has a lot of messages synched including sent items and other folders.(around 10sec to unlock)

    We also reduced 'days to synchronize' setting on BES to 30 days instead of the no limit and it helps.
    I receive thousands of messages a week (literally, about 4000) and i keep only 30 days. It takes mine about 3-5 seconds to unlock the work space to view in the HUB. If i set to unlimited it sync my entire mailbox, and has taken almost 30 seconds to unlock.

    Remember, this data is encrypted and must be converted to plain text before it is shown. The more you have, the more time it will take.
    ~S_A
    All views and opinions here are my own, and do not represent any views, opinions, or official communications either actual or implied of my employer.
    Thanked by:
    edwintg (10-08-2013) 
  13. lurk_n_post_2000's Avatar
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    Default

    Was the email data encrypted on my old 9900? I never experienced this with OS7 ... I wonder what they're doing differently in BB10 that introduces this issue? I did a wipe, enterprise activated again, and I'm still experiencing teh same problem. Email is set to 30 day sync.
  14. Sith_Apprentice's Avatar
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    #14  

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    Quote Originally Posted by lurk_n_post_2000 View Post
    Was the email data encrypted on my old 9900? I never experienced this with OS7 ... I wonder what they're doing differently in BB10 that introduces this issue? I did a wipe, enterprise activated again, and I'm still experiencing teh same problem. Email is set to 30 day sync.
    By default? It would depend on your settings for your IT policy. Was content protection enabled on your 9900 device?

    ALL work data is encrypted on BB10 now. It may or may not have been prior, and may not have been to the same level even when it was.
    ~S_A
    All views and opinions here are my own, and do not represent any views, opinions, or official communications either actual or implied of my employer.
  15. oufc_gav's Avatar
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    #15  

    Default

    Quote Originally Posted by edwintg View Post
    We encountered this when BB user has a lot of messages synched including sent items and other folders.(around 10sec to unlock)

    We also reduced 'days to synchronize' setting on BES to 30 days instead of the no limit and it helps.
    One thing we found when we changed the setting on sync days, was that it took a long time for the data to clear from the device. We had "no limit" set, and it killed our Q5's for users with busy mailboxes. When we changed to "30 days" it didn't immediately speed up the device as we thought, but when we checked the device data storage, it hadn't gone down (still over 6G out of 8Gb). For some users it took over a week to clear out the cached data, others we just wiped and re-activated - immediately losing over half the data store used.
  16. lurk_n_post_2000's Avatar
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    Thread AuthorThread Author   #16  

    Default

    I installed the official 10.2 yesterday, looks like there's an improvement, takes about half the time to unlock now, only a couple of seconds. Z10STL100-3/10.2.0.1791.

    Posted via CB10
  17. cottonakin's Avatar
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    #17  

    Default

    I had previously opened a case with BB tech support about this very issue and the setting that "edwintg" mentioned (synchronize setting to 30 days) was what BB recommended. I will also say that is does seem to be OS version dependent as I have noticed a difference in the delay (from almost no delay to about 3-4 seconds) with the different leaks that I have used. Currently running the 10.2.0 1803 on my Z10 and it's about 1 second.
  18. zzbsb's Avatar
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    #18  

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    I'm now on the newest leak 10.2.1.1055 and I can confirm it's getting worse! I do have it set to no limit. I wish they could give us more granular control over this. Like 30 days, 6 month, a year etc.
  19. Sith_Apprentice's Avatar
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    #19  

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    Quote Originally Posted by zzbsb View Post
    I'm now on the newest leak 10.2.1.1055 and I can confirm it's getting worse! I do have it set to no limit. I wish they could give us more granular control over this. Like 30 days, 6 month, a year etc.
    30 days is an option?
    ~S_A
    All views and opinions here are my own, and do not represent any views, opinions, or official communications either actual or implied of my employer.
  20. zzbsb's Avatar
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    #20  

    Default

    Quote Originally Posted by Sith_Apprentice View Post
    30 days is an option?
    Yes it is, I meant more options, not just 30 days or forever.
  21. zzbsb's Avatar
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    #21  

    Default

    Anyone knows if there might be a fix soon in the future or maybe BES12? This has been an ongoing issue and frustrates a lot of users in my company.
  22. jpvj's Avatar
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    #22  

    Default

    It's not related to BES but the amount of emails on the device. Reduce the number and speed will improve.

    Posted via CB10
  23. zzbsb's Avatar
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    #23  

    Default

    Quote Originally Posted by jpvj View Post
    It's not related to BES but the amount of emails on the device. Reduce the number and speed will improve.

    Posted via CB10
    Well it is BES related as my hotmail account has tons of emails and never have lag
  24. thepissednewt's Avatar
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    #24  

    Default

    Your Hotmail emails aren't being decrypted each time you view them. It's purely to do with how much work the phone must do each time you unlock the work space.

    I have 30 days worth of emails synced (roughly 900) and 18000 contacts in my work space, and it can take 2-3 seconds to be available.

    Posted via CB10
  25. jpvj's Avatar
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    #25  

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    100% correct. It's the de-/encryption part that causes the delay.

    Posted via CB10
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