Why would anyone join up with one of the Big Three?
I'm with Virgin Mobile and have a very competitive (by today's standards) rate plan.
My contract is up and I'm considering a new device (the Galaxy Note III in fact... not to replace my Z10, but just because it would be subsidized).
So I go on to Virgin Mobile's site and don't see the Note III so I go on Bell's site and while they do offer the device, their rate plans are mind-boggling expensive.
Is it possible to switch carriers nowadays without seeing your rate plan almost double?
Why is it that anyone would blithely walk into a Bell or Telus or Rogers store and sign up for one of their plans? Is it the case that if you go into a carrier store that there are much better deals to be had that just aren't publicized?
I feel like any attempt to get a subsidized device AND a competitive rate in 2013 is an exercise in futility, and I should put the notion of device subsidies out of my mind forever.
Are there secrets I'm just not privy to, or is it that the big three realize that they already have all the customers they're going to get, and they just collude and pass customers back and forth every few years, so they're not even trying any more?
- 10-05-13, 11:42 AM #2
All phone carriers are evil. Get over it. I'm with Fido and got gouged when I bought my Q10 for $350--but what choice did I have? I couldn't buy outright, and Rogers/Fido is the only carrier that I get service with, and going with Rogers would have been even more expensive. Oh well. I still got a great phone.
--Q10 and Canadian all the way! Posted via CB10 on 10.2.0.1443. #IChooseBlackBerry10
- 10-05-13, 11:51 AM #3
There are secrets you're not privy to!
You need to get hold of their Loyalty Dept. Well, Telus calls it Loyalty but not 100% sure what Bell calls it. These people have access to rates that regular customer service schmos don't. At Telus for example, they can offer features like free Telus to Telus calls, free incoming calls, earlier start times for evenings & weekends, better deals to finish a contract early and start a new one, etc.
Start by calling Bell customer service, and see what they can offer. Be clear that you need the best plan possible or won't switch. Don't start in a store. You need to speak love with someone on phone to get best deal.
- 10-06-13, 09:32 PM #6
Wireless in Canada sucks these days. As for loyalty, most won't help you out until you're a customer for at least 6 months.
Why am I with one of the big 3? Coverage. I'm not paying roaming fees for going to the other side of the city.
- 10-17-13, 02:47 PM #7
- 10-17-13, 02:59 PM #8
For anyone confused:
Rogers owns Fido and Chatr
Bell owns Virgin, Solo, Northwestel, Bell Aliant, Télébec, NorthernTel
Telus owns Koodo.
Any other provider in Canada (ie Videotron, SaskTel) won't offer true nationwide coverage without roaming onto one of the big three networks.
- 10-17-13, 03:27 PM #10
This month I used 2.6 GB of data outside of Ottawa - If I was with Wind I would be paying $1/MB for data used outside of Ottawa. That means my "roaming" cost, for my cottage that's 2 hours away, would be $2,662. Hardly "not that much".
I also sent 114 texts while at the cottage. That's billed at 15 cents per message. There's another $17.10 in "roaming".
Oh, and I make voice calls too. Phones still do that. 2 hours (120 minutes) while "roaming" as well, add $24 to that bill.
Finally, you have to pay $40 for their base rate plan.
That's a grand total of $2703.10 for using my phone in the same country, 2 hours away from my home location. I'd gladly pay $150 a month for two phones with 6GB of Canada-wide data and calling on one of the big three.
- 10-17-13, 03:31 PM #11
As usually you would be careful about sending or answering calls aboard but when even within your country that's not to good. So I prefer Rogers.
- 10-18-13, 06:28 PM #12
Sorry, sir, those promos have expired, can't do anything for you. But let me offer you one of our standard packages on the website...
- CrackBerry Addict
10-18-13, 06:55 PM #13
- 986 Posts
I ranted about this very thing in one of today's blog posts.
I don't understand how the big three think people will pay $70 plus tax for 250 mb of data. They are going to lose customers. Maybe a lot of people will do it but some, like me, will not.
The girl I always(7 years now) deal with at my local Telus store told me that loyalty and retention will not budge on the $70 min thing.
I really want a Z30 and will probably end up buying it out right so I can keep my $55 6GB plan for at least the remaining 28 months of my 3 year contract.
I think these new plans on 2 year contracts are a slap in the face from the big three. Maybe the CRTC will step in and do something. I know I will never pay $140 plus tax for our two cell phones. I will go back to a dumb phone or get rid of my phone altogether first.
Posted via CBZ10 baby!
- CrackBerry Genius
10-18-13, 07:50 PM #14
- 2,818 Posts
P.S. - It's actually called "retention dept." at bell because people aren't loyal to these crooks anymore. I'm with Bell and that department, in my case, is called the "Sorry, we can't do anything for you" dept.
- 10-18-13, 08:05 PM #15
Posted via CB10
- 10-25-13, 11:40 PM #17
Last edited by BennyX; 10-26-13 at 10:39 AM.
- 10-27-13, 10:12 PM #19
No idea how the big three plan to get more customers by their new prices.
Anyway, I definitely wouldn't recommend Bell.
Posted via CB10 on my Z10.
Last edited by GSM-S; 10-28-13 at 12:40 AM.
- CrackBerry User
10-27-13, 10:33 PM #20
- 66 Posts
I've been with Bell for about 10 years, I've never been on contract, I buy my phones at full price. Last month I called up customer service randomly and asked what they could do to lower my rate. They came back and said sure and gave me unlimited nationwide talk/text/MMS visual voice mail etc, and 6 gigs of data for 70$. Which was 40$ cheaper than I was paying. All because I said I was thinking of switching.
The trick is to do your homework. Call each provider get a quote and then play them against each other. If they really want your business they will give you want you want.
Also I would stay away from contracts as it eliminates your ability to leverage. If the phones are too expensive for you, buy a used one and unlock it.
Just my two cents.
Posted via CB10
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