Why does my Bell Ebill keep saying im using the mobile broswer?

**Richie2010** · 02-06-2010, 04:01 PM

I dont even have a usage plan, on my last bill i had a 5$ charge for it cause apperently i used it, i didnt even bother to call, but this month i checked again and it says

Packet data
January 28, 2010
17:21:40
RIM Data 720:00* In Minutes 0.0020 Megabyte

then theres another charge 3 days later saying 0.0098, what is this ive never went on once, 720 worth of minutes for going on the browswer???
is this gonna cost me, how can i stop this? someone please help me.

**dancing-bass** · 02-06-2010, 05:12 PM

best thing would be to call Bell customer care and discuss with them.

**justcallmed** · 02-09-2010, 04:58 PM

Originally Posted by Richie2010

I dont even have a usage plan, on my last bill i had a 5$ charge for it cause apperently i used it, i didnt even bother to call, but this month i checked again and it says

Packet data
January 28, 2010
17:21:40
RIM Data 720:00* In Minutes 0.0020 Megabyte

then theres another charge 3 days later saying 0.0098, what is this ive never went on once, 720 worth of minutes for going on the browswer???
is this gonna cost me, how can i stop this? someone please help me.

With a HSPA device you still have the ability to browse, unlike the CDMA devices. Make sure you don't have any apps that are set to auto update.

Posted from my CrackBerry at wapforums.crackberry.com

**msanford** · 02-11-2010, 08:52 PM

Same problem here, but customer service always credits me back the fee. It is annoying, though.

**linkkoriri** · 02-22-2010, 01:56 AM

Turn your Data off. It should be under "Options->Mobile Network->Data Service->ON or OFF.

Hope this helps!

**drewbot** · 03-28-2010, 11:13 PM

Originally Posted by linkkoriri

Turn your Data off. It should be under "Options->Mobile Network->Data Service->ON or OFF.

Hope this helps!

no. don't turn your data off. especially if you have any BIS plan. won't get emails.

**drewbot** · 04-01-2010, 09:00 PM

Originally Posted by Richie2010

I dont even have a usage plan, on my last bill i had a 5$ charge for it cause apperently i used it, i didnt even bother to call, but this month i checked again and it says

Packet data
January 28, 2010
17:21:40
RIM Data 720:00* In Minutes 0.0020 Megabyte

then theres another charge 3 days later saying 0.0098, what is this ive never went on once, 720 worth of minutes for going on the browswer???
is this gonna cost me, how can i stop this? someone please help me.

Hey, I looked over at Howard Forums and I was told that we must call Bell CS and get them to activate a free feature called "Bell RIM Browser". It prevents the 1x mobile browser pay per use.

**msanford** · 04-05-2010, 11:54 AM

Originally Posted by drewbot

no. don't turn your data off. especially if you have any BIS plan. won't get emails.

Yeah +1 for that. Why would you disable data on a smartphone?

It's simply an accounting problem at Bell. Like I said, CS will credit your data.

**drewbot** · 04-17-2010, 12:09 AM

Originally Posted by Richie2010

I dont even have a usage plan, on my last bill i had a 5$ charge for it cause apperently i used it, i didnt even bother to call, but this month i checked again and it says

Packet data
January 28, 2010
17:21:40
RIM Data 720:00* In Minutes 0.0020 Megabyte

then theres another charge 3 days later saying 0.0098, what is this ive never went on once, 720 worth of minutes for going on the browswer???
is this gonna cost me, how can i stop this? someone please help me.

called bell CS and ask them to add "RIM Bell Mobile Browser"
it worked for me

**danial.aw** · 05-04-2010, 11:26 AM

you want to keep paying attention to that addon from time to time... i got that addon for my 9700 but 15 days later the computer automatically turned it off and i got more charges...

then i called them back and they said this addon automatically comes off so watch it ....