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  1. Sqoon's Avatar
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    Thread AuthorThread Author   #1  

    Default putting the squeeze on Bell -

    So my wife negotiated a great deal on renewal.
    She had an early upgrade fee of $120, plus the $35 activation fee.
    She mentioned the Rogers white sale and said they offered $100 credit for moving over.
    Bell offered to waive the activation fee, give a credit of $75 to the account, $50 phone trade in (galaxy vibrant), same plan as the other thread.
    So not bad at all for a twenty minute call.
    If you are renewing, you can get this done.
    Has anyone seen better this week?
  2. cdnynot's Avatar
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    #2  

    Default

    That's perfect timing to end a contract just as the new Z10 came in.... I wish my Bell contract was up!
    I still have 19 months left on my current plan, I'm available to get an early upgrade, but I have to pay $285+$35 hardware change.
    Then I have to buy a new phone with a new contract and these new contracts are not as good as the one I'm currently on for my plan.
    Hello IT, Have you tried turning it off and on again?
    Sent via my Blackberry Playbook
  3. Sqoon's Avatar
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    Thread AuthorThread Author   #3  

    Default

    She still had 9 months left as well.
  4. Roadie29's Avatar
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    #4  

    Default

    I had a similar experience as an existing customer. I negotiated waiving the $120 and activation fee along with a $75 credit and $90 for my Torch. They also told me that shortly new plans will be in place with more data included at a lower cost...we'll see.
  5. FedoraForMe's Avatar
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    #5  

    Default

    So when is the right time to make the call to the Retention department...before going in for the upgrade to the Z10 or after you have upgraded?

    I was on a waiting list with local Bell store and just received a call that they have one with my name on it.
  6. Roadie29's Avatar
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    #6  

    Default

    before..otherwise you won't have any leverage
  7. Sqoon's Avatar
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    Thread AuthorThread Author   #7  

    Default

    Definitely before.
    Call them, get the best deal possible then hang up and wait for their text survey. Rate poorly on the survey.
    You will get a follow up call and then you squeeze them for a little more.
  8. grant.palin's Avatar
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    #8  

    Default

    Has that worked for you? Successive discussions to gain you a little more for your money? I've just gotten from retentions a $10 reduction on my Bundle 12 (with a caveat of waiting a month for an upgrade), and wonder if this can be done to e.g. gain more data or reduce the cancellation fee.

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