Bold 9700 - no Internet Services

almarpc · Thread Author #1 01-05-2010, 02:38 PM

As of yesterday ~2pm MST my Bold 9700 lost almost all Internet services. The only things which still work are BBM and e-mail. I spent 2 hours with Bell "technical support" on line just to find out that "there is a technical issue" with Bolds 9700 on Bell network which is causing loss of Internet services. As of now there is no ETA for a resolution. Did anyone experienced similiar issues?

sour29 · #2 01-05-2010, 03:25 PM

Yes, I can confirm this is a problem known and being worked on. There has been a general trouble ticket issued to technicians and hopefully there will be a resolution soon!

That being said, the Bolt browser seems to still work -- albeit a bit slowly.

webmeister · #3 01-05-2010, 03:26 PM

Quote:

Originally Posted by almarpc

As of yesterday ~2pm MST my Bold 9700 lost almost all Internet services. The only things which still work are BBM and e-mail. I spent 2 hours with Bell "technical support" on line just to find out that "there is a technical issue" with Bolds 9700 on Bell network which is causing loss of Internet services. As of now there is no ETA for a resolution. Did anyone experienced similiar issues?

Scan around this forum for a second or two and you'll see it! ;-)

sv115 · #4 01-06-2010, 03:07 AM

I am still having an issue. Hopefully this gets solved ASAP.

Posted from my CrackBerry at wapforums.crackberry.com

amnesiac · #5 01-06-2010, 04:59 AM

My 9700 still has no internet either. The internet browser at least is not working, nor is my Google Maps.

Still getting my emails though.

kimmiekav · #6 01-06-2010, 06:54 AM

Mine's been down since Monday nite at 6....called them yesterday morn and last nite got added to the master ticket and there's no update. Said it's a blackberry issue now so it's up to them to get it fixed. Guess we just wait ugh

sv115 · #7 01-06-2010, 08:52 AM

This is frustrating. I am getting to the point where I may jump ship from the carrier or possibly even the phone. One of the key points for me has always been reliability.

Posted from my CrackBerry at wapforums.crackberry.com

bj22hm · #8 01-06-2010, 09:10 AM

I noticed problems starting probably Sunday.

e-mail, sms and phone work perfectly - have not been able to test BBM, but it was working fine Monday.

Internet services like Map, WeatherEye, Browser, Twitter, Google Sync are all down. Interestingly enough, facebook still works.

I just updated to .423 yesterday night before going to sleep, and thought to myself big mistake, but it seems to be an issue not isolated to just .423 - too bad.