Bell warranty

[shoup26]

My friends daughter has had her pearl for about three monthes and they pay the $7 a month warranty option. Anyways, the plug in on the phone where the usb/car charger/ac adaptor plug in is loose and the cords won't stay in the phone. What is the policy at bell. I know the phone should still have the rim one year warranty, but bell wants them to put down a $150 deposit in order to have the phone fixed or replaced. What's the deal? I am personally with telus and they would just get a replacement from blackberry with no charge to me while the warranty is still in affect.

[CanuckBB]

What is that $7/month? extra insurance?

All BB come with a 1 year warranty to the original owner, from RIM. If she got that Pearl from Bell, they should replace it at no charge.

The only reason I can see for the the $150 is as a security deposit. If it's a new account and she does not have much credit history, they'll want that as the y ship the replacement phone first.

[Shaylguul]

I understand that it is a deposit to make sure you bring back the loaner phone. Double check the terms of the insurance. They are on the website.

Posted from my CrackBerry at wapforums.crackberry.com

[shoup26]

I don't know what the $7 is, some sort of protection plan I think. I believe Telus has one to but I have never looked into it.

With telus I would have to give them my phone then wait a week for the new one. So, the $150 would be for ordering a new one while she still had the old one?

[nfld_sapper]

From Bell.ca:

Plan details

The Premium plan covers failure due to defects in parts and workmanship beyond the manufacturer's standard warranty period, accidental damage (including liquid damage), power surge, loss or theft and normal wear and tear for $7 a month. If your phone or smartphone requires repair during the original 12 month manufacturer's warranty period, simply visit a Bell Product Assistance Centre for service. See a complete list of Product Assistance Centre locations.

The plan covers one phone or smartphone and allows for up to two replacements.

A replacement fee of $50 for a phone and $150 for a smartphone applies*. See a complete list of eligible phones or smartphones. Our goal is to give you the same make and model that you purchased. We may fulfill service requests with like-new equipment of the same or comparable model, but colour, features and accessory compatibility are not guaranteed.

These are month-to-month plans that can be cancelled at any time without termination fees.

Smart/Phone Care plans do not cover wireless connection cards, phones on prepaid accounts, SIM cards or accessories (including batteries and chargers).

See terms and conditions (PDF)

* Some conditions apply. See full legal details.

[rainor94]

It seems that it should be normal procedure and not have to go into the insurance plan. On a side note $7 a month is A LOT to pay for a insurance on a Pearl. 7x12= $84 a year and I paid $200 for my used Bold.

[shoup26]

Thanks nfld snapper. Seems to me that it is a waste of money for the first year.

[flipper11]

To take this one step further,can anyone tell me if Bell allow a customer to pay extra and get an upgraded model (i.e....you lose your Pearl...you then pay the $150.00 for the replacement.....will they allow the customer to at that point pay the price diff and get say the 9700,for example) ???

[nfld_sapper]

Originally Posted by shoup26

Thanks nfld snapper. Seems to me that it is a waste of money for the first year.

That's SAPPER not SNAPPER

Yeah I figured that out within the first month on getting it.......

[collyj]

i have the extra insurance on my storm i pay $7 per month.. and thank god i added it... i changed my phone twice thus far (since dec 2008) for minor things...
1. my screen was too stiff.... and tech support couldn't do anything about it.
2. my battery was to weak and they shipped a new phone.

it's hassle free.... takes 24 hours for your new phone to arrive (via. canada post special delivery)

call tech support..... say it's not charging properly..... USB too loose...you even purchased a new usb to use and it doesn't work as well.

then BAM! a new phone!