Bell retaining customers!!!

[excoelis]

This kinda tics me off, I have a phone which is due for an upgrade, it is on CDMA network. I have 3 phones with Bell 2 of which are on HSPA and under contract and the third which I can upgrade. I have been a customer of Bell for 6 years and see no reason why I would switch. I was thinking of upgrading to the IPHONE and everything is good except for one thing. The person I talked to on the phone told me there was a $35 activation fee and when I asked if there was anyway that could be waived al he did was offer a 10% discount on my plan which worked out to approx $10 per month. Now I know technically I am savng more than $35 by taking the %10 discount but I can ge the same discount regardless so Bell isn't offering me any incentive to upgrade my phone even as far as waiving the activation fee.

Has anyone got suggestions on what I can do in getting Bell to make it enticing enough for me to upgrade this phone? Unless I recieve something from Bell I will start looking around at other carriers as Bell doesn't seem to really care about thier customers loyalty or keeping them.

[Elvis Da King]

Originally Posted by excoelis

This kinda tics me off, I have a phone which is due for an upgrade, it is on CDMA network. I have 3 phones with Bell 2 of which are on HSPA and under contract and the third which I can upgrade. I have been a customer of Bell for 6 years and see no reason why I would switch. I was thinking of upgrading to the IPHONE and everything is good except for one thing. The person I talked to on the phone told me there was a $35 activation fee and when I asked if there was anyway that could be waived al he did was offer a 10% discount on my plan which worked out to approx $10 per month. Now I know technically I am savng more than $35 by taking the %10 discount but I can ge the same discount regardless so Bell isn't offering me any incentive to upgrade my phone even as far as waiving the activation fee.

Has anyone got suggestions on what I can do in getting Bell to make it enticing enough for me to upgrade this phone? Unless I recieve something from Bell I will start looking around at other carriers as Bell doesn't seem to really care about thier customers loyalty or keeping them.

All I can add is that I have worked through the corporate stores both times, and they have waived that fee.

[m_warden1]

Go to Rogers or Telus first. Tell them about what you have from bell see what they can offer (they will beat it for sure)
Then give bell a ring and ask for there customer retention department(i think they call it there win back department) Having all of the facts in front of you with what you can get from the other companies will give you an edge over the people that call and say they want a better price just because they are paying to much.

Explain to them what you have been offered through Telus or Rogers.
and then I bet they will throw more than 10% at you.
Normally they will not waive the activation fee as it is the store charging who is normally independent but you can normally get it credited back to your account with this wheeling and dealing.

[excoelis]

Thanks I will try it ans see what they say.