- CrackBerry Abuser
- 217 Posts
Otterbox - faster warranty service I've ever experienced
On Saturday morning I noticed that the thin divider between the screen and keyboard of my otterbox had cracked. I can't imagine how it happened because I've only had it for 3 weeks and it has never been dropped. Perhaps it came that way and I just didn't notice it until now.
Saturday afternoon I sent an email to Otterbox customer support asking about the warranty and method of getting a replacement.
I was expecting a reply sometime next week along the lines of "send us proof of purchase and return the broken one, and we will send you a new one."
Instead, by Saturday night I had a reply stating "email us your address and we'll send you a new one."
This morning (Sunday) I sent back an email with my address and a copy of my receipt. Then I went for a hike expecting to hear back from Otterbox on Monday or Tuesday.
By the time I got back from the hike late this afternoon I had an email stating that the replacement had been shipped.
Now that's what I call 24/7 customer service.
Last edited by centerfield; 04-19-09 at 06:39 PM.
- CrackBerry User
04-20-09, 09:23 AM #4
- 34 Posts
How "grippy" are the silicone/rubber parts of the defender? I'm looking at getting one for my curve and keeping it in my carpenter jeans leg pocket. I found some dimensions and I don't think the overall size will be an issue but the grippyness (new word) could make it difficult if it is that really tacky stuff.
- 04-23-09, 12:03 PM #5
Nice to hear as i just ordered one as well as their heavy duty, "2.25" duty belt" Holster.
Hopefully, not having the grippyness (I like that, haha) of a typical silicon case, which are quite well, umm, "gripful"
- CrackBerry Abuser
04-24-09, 03:58 AM #6
- 124 Posts
- Just ask
I love my otterbox for my Curve..my only issue is the plastic film..it covers the camera in the back and the pics look terrible..i am working on a way to cut the film from around the camera and somehow cover the camera and protect it while i dont use it..otherwise the case is great.
- 04-24-09, 07:15 PM #7
No, it is not that tacky. I was actually hoping for enough tack to keep it in place IN MY HAND, or on say a truck console or soemthing, it's pretty NON grippy.
I have a Sansa player w/silcone cover and can hardly get it out of my shirt pocket. Collects lint etc.
The Otter that I got is pretty smooth and somewhat slippery. Would go right on and out of a pocket with ease.
- 05-01-09, 01:38 PM #8
- 01-08-10, 06:21 AM #12
I too am very pleased with their CS I had odered the Defender case and it would not close all the way no matter how I tried to close it , it would however close without the plastic screen/keyboard protector on the phone.(after phone call had received shipping info from email )
It took about 28- 30 hrs to first get a reply back perhaps getting started back from the holidays but once I started getting replies they kept coming answering all my emails and phone calls . They also are sending me a new one and no need to send old one back. , the tracking number is active so its on the way.
I had very carefully gut the back out with a razor blade so the plastic did not cover my camera lens after reading /and seeing how this coild cause picture distoration overall could not ask for better CS from them
Last edited by DavidNC; 01-08-10 at 06:30 AM.