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  1. lou2969's Avatar
    CrackBerry Abuser

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    130 Posts
    Thread AuthorThread Author   #1  

    Default No more BBM video chat or BBM voice icon after new updates

    finally to day my BBm was fixed by the reps and right after Bell pushed the update
    but NOW when I look in the contacts 90 % of them who had BBM voice,
    Me and them dont have the green icon that says we can chat
    and the other ones who has the z10 dont show the video chat anymore..
    this things are driving me crazy..... thanks for the up dates
    what up with that
  2. 8889's Avatar
    CrackBerry User

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    22 Posts
    #2  

    Default

    What do you expect you are on Bell ,here on rogers good to go .
  3. swtnotZ10's Avatar
    CrackBerry User

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    52 Posts
    #3  

    Default

    None of my friends have a BB. They either have a iPhone or Samsung......or some other phone. So i have yet to try BBM video chat.
    A man's reach must exceed his grasp.... for what is heaven for?

    Bold 9700 » PB 16GB » SGS3 » Z10
  4. Carmels's Avatar
    CrackBerry Addict

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    967 Posts
    #4  

    Default

    Quote Originally Posted by 8889 View Post
    What do you expect you are on Bell ,here on rogers good to go .
    Really?! That's your reply? Thanks for being useless to the OP!

    Posted via CB10
    "Think highly of yourself, because the world will take you at your own estimate."
    snarlybear likes this.
  5. Ndub60's Avatar
    CrackBerry Newbie

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    8 Posts
    #5  

    Default

    I'm also on bell and I just updated and I have the BBM voice chat and video icon.
  6. UnSolon's Avatar
    CrackBerry User

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    17 Posts
    #6  

    Default

    Still have it on Telus.

    Got to try video chat once... worked great

    Posted via CB10
  7. lou2969's Avatar
    CrackBerry Abuser

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    130 Posts
    Thread AuthorThread Author   #7  

    Default

    I did a battery pull and still no luck
    its really upsetting
  8. oldguy102's Avatar
    CrackBerry User

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    10 Posts
    #8  

    Default

    My video chat icons are also missing after update from Bell, 672 version. Should i wipe and reload the Z10? I am still able to return video calls to a playbook if I call back from the Notifications screen, there it still shows 'playbook video chat'.
  9. EauRouge's Avatar
    CrackBerry Master

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    #9  

    Default

    Im on bell and thry are there. Id doubt it is a carrier issue
  10. Bolderholder's Avatar
    CrackBerry Abuser

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    241 Posts
    #10  

    Default

    I'm on Bell and icons seem to be there after the update. Remember that for people on older devices that need to be on wifi to enable BBM voice, the icon might be grayed out. Sorry don't have any other suggestions.

    Posted via CB10
    Device: Z10 (10.2.1...something or other)
    Tablet: 16GB iPad mini, 32GB Playbook
    Carrier: Bell
  11. oldguy102's Avatar
    CrackBerry User

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    10 Posts
    #11  

    Default

    ok, maybe rime for a refresher. I did not notice what was missing until I found that I was unable to call my parents playbook today, There is no way to start the video call, i have made several of these calls in the past week or two, So, where should the icons be? Is it me that having a bad day?
  12. yvpan1's Avatar
    CrackBerry Addict

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    796 Posts
    #12  

    Default

    yeah i have a mate whose Z10 has been experiencing this issue after the new OS update. see how it goes, he's planned to do a backup over the BB Link then he'll wipe his Z10's data and restore it back.
  13. Nugzie's Avatar
    CrackBerry Abuser

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    103 Posts
    #13  

    Default

    I've also noticed this after the update. It seems that the video icon in the right corner if my BBM conversations is either grayed out or not there at all. I've also have had problems connecting on BBM video. I more frequently get a connection error. I'm also with Bell.

    Posted via CB10
  14. pandapurple's Avatar
    CrackBerry Master

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    1,109 Posts
    #14  

    Default

    Get for latest update. Version 10.0.10.90

    No problem with BBM Video nor BBM Voice.
  15. Keepin_Pace's Avatar
    CrackBerry Abuser

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    183 Posts
    #15  

    Default

    In some cases its just a matter of disabling the mobile network and WiFi and re enabling.

    I know people are probably aware but the recipient needs to have BBM 7 or above as well.

    Posted via CB10
  16. waltervh's Avatar
    CrackBerry User

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    40 Posts
    #16  

    Default

    Last night my icon was also missing but it's back this morning??? Weird.

    Love video calling, if works very well

    Posted via CB10
  17. Nugzie's Avatar
    CrackBerry Abuser

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    103 Posts
    #17  

    Default

    Quote Originally Posted by Keepin_Pace View Post
    In some cases its just a matter of disabling the mobile network and WiFi and re enabling.

    I know people are probably aware but the recipient needs to have BBM 7 or above as well.

    Posted via CB10
    I have done this quite a few times. It seems to work very seldom.
    It's very annoying, it now feels like BBM video and talk is broken.

    Posted via CB10
  18. Nugzie's Avatar
    CrackBerry Abuser

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    103 Posts
    #18  

    Default

    Quote Originally Posted by pandapurple View Post
    Get for latest update. Version 10.0.10.90

    No problem with BBM Video nor BBM Voice.
    What carrier are you with? Or did you grab that version from the forums?

    Posted via CB10
  19. Nugzie's Avatar
    CrackBerry Abuser

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    103 Posts
    #19  

    Default

    On another note. It seems that BBM messages are slow to receive and send in comparison to last official build. The Grey checkmark is prevalent far to often before it changes to the delivered symbol.

    Posted via CB10
  20. rocmon's Avatar
    CrackBerry User

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    54 Posts
    #20  

    Default

    I have trouble video calling my wife's device... but she see and can call me... so weird
    hooked on bb!
  21. santyTalks's Avatar
    CrackBerry Newbie

    Posts
    2 Posts
    #21  

    Thumbs down

    I'm in Qatar and I face the same problem... No voice chat.. No icon.. And also my YouTube isn't working.... All this after the update...
  22. JTon's Avatar
    CrackBerry Abuser

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    113 Posts
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    114 Global Posts
    #22  

    Default

    Same problem here. My voice/video chat icon is very flaky. Sometimes its there and works great; other times it's gone and I have no idea why. No pattern that I can see.

    Anyone figure it out?
  23. advil_yum's Avatar
    CrackBerry User

    Posts
    53 Posts
    #23  

    Default

    I just experienced this too. My wife just went out to upgrade her 9900 to Z10 and wanted to BBM Video with mine after she got it, but neither of us had either icon beside our names. We're both on Bell. I've used voice before but never video, so wanted to check it out. Scrolling through my contacts, I can see other contacts with either icon beside them including the video.
    I believe what's happening is someone on either side is probably not connecting to the BIS properly. When she gets home to a WiFi connection, she'll have to update the OS, so maybe that will help as well.
  24. Icarus3000's Avatar
    CrackBerry Addict

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    539 Posts
    #24  

    Default

    Just noticed this today. BBM Voice/Video icons are missing from all my BBM Chats. I just received a 5 Mb update from Rogers yesterday. Think it might have broken something.
  25. Alain_A's Avatar
    CrackBerry Master

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    24BECF0C
    #25  

    Default

    I am on telus and my BBM voice and video chat icon have disappeared
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