BBMusic only works on wifi

**The Me** · 12-20-2011, 01:29 AM

Ok, so, I re-downloaded BBMusic and it only works off of wifi. When it's on 3G it doesn't work. I have a 6GB data plan so that is not the problem. Also, my data works on the browser and other services. Wifi works perfectly. I tried everything and even apps worked, to the point where I could search for a song and everything would show up but, no song would play.

Downloading the beta now but, this is annoying. I really wanted to have it work 100%. Anyone else having problems?

I'm with a 9360 now and had a 9700 before. It's OS7.0.0.540 and I'm in Canada Quebec Montreal.

**The Me** · 12-20-2011, 01:39 AM

Tried with the beta and 3G still doesn't work...

**ChrisLloyd** · 12-21-2011, 06:25 AM

EDIT - I think you're the only person I've seen with this issue. Over in the UK everything is A-OK on 3G.

**menaknow** · 12-21-2011, 09:01 AM

OP,

1. Load BBM Music
2. Choose Options from the BBM menu.
3. Make sure ""Stream media using" has Wi-Fi and Mobile Network selected.

**The Me** · 12-23-2011, 05:51 AM

Ok guys! I'm posting this so if anyone experiences that problem, they can fix it.

I contacted RIM and after some troubleshooting, the rep told me to go in my APN settings and disable them. That fixed it.

What I believe happened was when I had my phone from the same provider, I put some APN settings and when I recovered it on a phone from another carrier, it copied them and didn't let me access the network.

So that's it. That fixed it.

Have fun and Merry Christmas.

**karaya1** · 01-25-2012, 02:25 PM

Friend here in the CZ with the exact same phone/Os ect is having the same issues you describe, trying the APN trick in a few minutes when he comes by. Hopefully this fixes it.