| | 02-04-13, 08:59 PM Thread Author #7
It only needs to be available in the app itself. But that app is a custom corporate app. I've been unsuccessful in getting the feature added as that would take going through corporate. That's why I figured any app that would be created would have the option no matter where you were- it just wouldn't work except in the corporate program where the email field was present on the screen. Or it might still work, it just would not populate the email address correctly. that's OKAY.
Originally Posted by SCrid2000
Here is a screenshot of a service call. From here, I would like to hit the blackberry button, then click "Send Customer Satisfaction Email", have it invoke the browser, populate it with the email from this screen, populate it with my mangers email address in the CC line, Fill in the subject, and fill in a canned email (like you see my website link above does). The problem with the way I am doing it now, You have to highlight the email address, click on the blackberry button, click "copy", switch out to the web browser, browse to the website, click on the website link which uses URL encoding to populate the fields (all except the customers email) then you have to click into the email field, click on the blackberry button, click paste to insert the customers email address into the TO line, then enter, then you can send it. That's too many clicks. So the reps aren't doing it.
The way I see this working, the rep is in the SMS screen (the screen that displays the current service call) clicks on the blackberry button, clicks on SEND EMAIL (or whatever), the email address is extracted from the email address field (see screenshot) and pasted into the "To:" line, along with a canned email subject and a canned message body and a canned CC line (probably stored in an options screen elsewhere for the app).
One thing I do know. Our SMS program that we use for our service calls stores all the call data in SQL fields. Is it possible for the app to scrape the email from this screen, or would it need to query the sql database? If it's too hard to accomplish the automatic email population, then I could settle for doing without that part. An app that basically does what I am doing from my website would do better than I have now, because it would not require communication via a browser to complete the URL encoding process. Then we would have to paste the email address in like we are doing now. Though it would be nice if it could extract the email address from this screen. That would be ideal.