High Usage Team

[cybermonkey]

Need a phone number to contact somebody in the high usage team or a HIGHER tier level.

here's the situation, both me and my wife are military, and she's deployed to a different country. We had fully been prepared for the high usage. NEVER was informed that her line would be suspended for high usage. It's been cut off of high usage, and it need to be reconnected, it's the best way for her and me to talk. And the normal lvl service reps don't seem to understand why I am angry cause 1.) I was never informed it would be suspended for high usage 2.) they turned it back on previously given the circumstances 3.) I think it's TOTAL BS that NOBODY has a number to call the high usage team.

[Totalimmortal363]

I've never heard of a "High Usage Team" in my many calls to CARE. I think the best thing to do is get in touch with managers, regionals, people above the front line reps.

[cybermonkey]

Originally Posted by Totalimmortal363

I've never heard of a "High Usage Team" in my many calls to CARE. I think the best thing to do is get in touch with managers, regionals, people above the front line reps.

There is a "high usage team".....talking to the managers are not proving helpful. I actually filed a complaint, and a lady from the "Office of the President of AT&T Wireless" called me just a bit ago to discuss my issue. It sounds like she will be able to make some headway on it.

[Mister Xiado]

You tend to get messages warning you before you're suspended.
Unless you bounce a check.

Page 5 of the Customer Service Summary Contract says that if 40% or more of your voice minute usage off-network, you get warned, and with that, data roaming of 6 megabytes.
Page 7 states plainly that AT&T reserves the right to cut you off if you make excessive use of data services.

[ShadowsWittness]

If your overseas or deployed try switching to Tmobile to use their UMA it works on the wireless network and works great try that if its cheaper to pay the ETF

[Mister Xiado]

While we're necroposting, why is it so hard to simply put your line on military suspension, pay $3 to unlock your phone, and use a local SIM card?

[bigsteveatt]

Continuing to necropost...
This guy is overseas putting his life on the line for us. Why is ANYONE giving him a hard time about using his phone? Hopefully you got it worked out OP, and thanks for your service.

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