1. Ahmed Ragab's Avatar
    the red laser dot on top of z30 is not working all time , why is that ? i should work only when on a call , please help it used to turn off automatically
    07-24-14 03:23 AM
  2. crackbb10's Avatar
    A question to help me understand the problem better. When you are not in a phone call and you put your finger on the proximity sensor, does your screen go black?
    07-24-14 03:27 AM
  3. Ahmed Ragab's Avatar
    A question to help me understand the problem better. When you are not in a phone call and you put your finger on the proximity sensor, does your screen go black?
    no, the sensor is always on , is that normal ?but it doesn't turn off the screen
    07-24-14 03:29 AM
  4. crackbb10's Avatar
    Have you checked BlackBerry Virtual Expert? It will tell you if there's a problem with the sensor. It should not be on all the time, except during phone calls as far as I know.
    07-24-14 03:50 AM
  5. Ahmed Ragab's Avatar
    Have you checked BlackBerry Virtual Expert? It will tell you if there's a problem with the sensor. It should not be on all the time, except during phone calls as far as I know.
    its working but why is on all the time ?
    07-24-14 03:53 AM
  6. Ahmed Ragab's Avatar
    ok i have done some tests and it seems like the sensor wont actually shut off unless you make a call , but if you call someone and cancel before he or she answers , it will stay on forever until a full call is made or device restarted
    07-24-14 04:27 AM
  7. adcl's Avatar
    on which OS build?
    07-24-14 04:35 AM
  8. AmritD's Avatar
    ok i have done some tests and it seems like the sensor wont actually shut off unless you make a call , but if you call someone and cancel before he or she answers , it will stay on forever until a full call is made or device restarted
    I have the exact same problem on my Q5 and yes that's the only solution. It won't go off until u actually talk to someone on the phone. It's a software issue because I didn't have this previously. Reloaded the software recently, that's when this issue started.
    07-24-14 04:37 AM
  9. Ahmed Ragab's Avatar
    on which OS build?
    10.2.1.3247
    07-24-14 05:00 AM
  10. Ahmed Ragab's Avatar
    I have the exact same problem on my Q5 and yes that's the only solution. It won't go off until u actually talk to someone on the phone. It's a software issue because I didn't have this previously. Reloaded the software recently, that's when this issue started.
    i always been on official os
    07-24-14 05:00 AM
  11. AmritD's Avatar
    i always been on official os
    Same for me. Always on the official OS.
    07-24-14 06:07 AM
  12. crackbb10's Avatar
    Ok, good to hear at least there's a workaround.
    07-24-14 07:45 AM

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