1. CrackBerry Question's Avatar
    Several times over the last week or so my Z30 STA100-2 running 10.2.1.2941 has frozen the phone call function. The list of recent calls appears, but with problems: 1. the list will not scroll; 2. cannot change between all, missed or VM tabs at the top or the calls, contacts or dialing pad at the bottom; 3. I can receive calls over blue tooth, but those calls don't appear at the top of the all calls list; to dial out I must close the phone function and go to the contacts app and select from one of them.

    Power off reboot clears the problem for a couple of days, but then it's back. What gives and how do I fix it? Is ti possible that some recently added app is screwing things up? All else appears to work fine. Any help appreciated.
    07-07-14 06:01 PM
  2. Bla1ze's Avatar
    There's no 100% way to know what's going on there. The best thing to do is actually wipe your device and slowly start adding things back to it in order to rule out any app issues or whatever else might be causing it. Also, you might want to look into getting a newer OS on your device than the one you have currently as there's newer versions available right now for installation. If I recall, one of the older OS' had issues such as the one you're describing along with issues with BT that would often cause the display to go black and only a reboot would fix it.
    07-07-14 06:39 PM
  3. Tamquam Leo Rugiens's Avatar
    Thanks. I'll begin studying the issue, but it will take a while as I am new to smarter-than-me phones.
    07-07-14 09:08 PM
  4. Nikhil Oltikar's Avatar
    I am facing the same problem. when the phone app is open, it freezes. incoming call cannot be answered because the screen is frozen. the power button, swipe up nothing works. It is just frozen. I left the phone alone for 10 minutes. Tried it again. Still frozen. Finally had to restart. This has now happened twice in 3 days.
    07-26-14 05:44 AM

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