1. cthetruth's Avatar
    I have a z30 it's about two weeks old and I just noticed the camera lens cover is missing. There's a recessed pocket where the lens and flash are. I'm sure there was a cover for this area. The lint from my pocket sticks where the glue for the cover was. I'm trying to find a way to contact BlackBerry to get a replacement cover. Any ideas. I've tried on line but I just find forums.

    Posted via CB10
    01-02-15 12:34 PM
  2. DaFoxGrey's Avatar
    Just to make sure your device is damaged, the cover is a clear plastic piece that looks like two letter "D" back to back that sticks up about 1mm with the back cover of the Z30 removed:

    Click image for larger version. 

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    01-02-15 01:18 PM
  3. cthetruth's Avatar
    Yes, it's definitely missing. Mine doesn't look like that. It's recessed about 1.5mm and the hole is oval.

    Posted via CB10
    01-02-15 02:06 PM
  4. DaFoxGrey's Avatar
    Yeah, you need to contact where you got it for a warranty.
    01-02-15 02:10 PM
  5. cthetruth's Avatar
    That's my problem, I bought it from BlackBerry.com and I can't find any way to contact them. Does any one know how to contact BlackBerry customer service.

    Posted via CB10
    01-02-15 02:37 PM
  6. DaFoxGrey's Avatar
    That's my problem, I bought it from BlackBerry.com and I can't find any way to contact them. Does any one know how to contact BlackBerry customer service.

    Posted via CB10
    You should be able to start the process here:
    https://consumersupport.webapps.blac...orm/shopbb_en/
    01-02-15 02:46 PM
  7. cthetruth's Avatar
    Will try that, thanks for your help.

    Posted via CB10
    DaFoxGrey likes this.
    01-02-15 04:29 PM

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