1. Terrance OC's Avatar
    I had my Z10 plugged in while I was updating the new OS. Left it for the night and when I got up the next morning it wouldn't turn on, despite the fact that it was still on when I went to bed. I've tried another charger, tried plugging into the computer with and without a battery. Computer won't recognize that it's plugged in and without a battery, the LED only comes on briefly when being plugged in. I switched batteries with my wife's phone and my battery works fine in her phone with 70% charge. Using her battery, the phone started to boot up, but won't progress passed the blank screen with blackberry written in white across it. I tried it a few times with no further progress. Then I tried to turn off the phone and now it does nothing when I change batteries. I assume there was an issue with the OS update, but dont know what to do next. Suggestions?
    07-02-14 06:23 AM
  2. Karthik Naik's Avatar
    I had my Z10 plugged in while I was updating the new OS. Left it for the night and when I got up the next morning it wouldn't turn on, despite the fact that it was still on when I went to bed. I've tried another charger, tried plugging into the computer with and without a battery. Computer won't recognize that it's plugged in and without a battery, the LED only comes on briefly when being plugged in. I switched batteries with my wife's phone and my battery works fine in her phone with 70% charge. Using her battery, the phone started to boot up, but won't progress passed the blank screen with blackberry written in white across it. I tried it a few times with no further progress. Then I tried to turn off the phone and now it does nothing when I change batteries. I assume there was an issue with the OS update, but dont know what to do next. Suggestions?
    i had the same issue with yesterdays update, i just removed the battery and put it back without a usb connection and it somehow booted up normally and the update seemed to have installed somehow
    07-02-14 06:35 AM
  3. L_ieven's Avatar
    Normally I would say to connect it to your pc and restore the latest OS update on your phone. But since that is not possible anymore, the only thing I can come up with is sending it back. BlackBerry is normally very fast at repairing devices so it should not take more than a week. That's the only thing I can suggest you, I'm sorry.

    Posted via CB10
    07-02-14 06:36 AM

Similar Threads

  1. Z10's LED
    By timcold in forum BlackBerry Z10
    Replies: 18
    Last Post: 12-24-14, 12:05 PM
  2. Anyone else noticing people putting Android stickers on everything??
    By slagman5 in forum Rehab & Off-Topic Lounge
    Replies: 4
    Last Post: 07-05-14, 08:02 AM
  3. How do you feel using Android apps instead of native BB10?
    By BK_NY_RAY in forum General BlackBerry Discussion
    Replies: 131
    Last Post: 07-04-14, 04:03 PM
  4. Z10 Restore Problem
    By CrackBerry Question in forum Ask a Question
    Replies: 5
    Last Post: 07-02-14, 09:50 PM
  5. BBM from BB 9680 not delivering on Iphone 5C
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 07-02-14, 06:36 AM
LINK TO POST COPIED TO CLIPBOARD