1. CrackBerry Question's Avatar
    So I've read many of similar postings on Crackberry, but my situation is a bit different. Have tried just about everything except a security wipe.

    Lost my Z10 and replaced with a new one. Device is registered with my Blackberry ID and I'm able to toggle Protect in Settings, and also get onto Blackberry World.

    However, once I'm on the Link 10.2.1 version on my Windows 7, things get weird.

    I can log into Link just fine, it shows my new and old devices. However, when I try to backup or restore a previously saved .bbb file, it then says that I need to login to Blackberry from my device.

    I've tried to reboot device and PC, re-load software, turn on airplane mode, take out my SIM and memory card, but nothing works.

    Next step would be to do a security swipe, but I haven't seen any resolution with others that have done so. Please advise!!!
    07-02-14 01:40 AM
  2. L_ieven's Avatar
    Have you updated your device with the latest version of the os? That could give you the problem.

    Posted via CB10
    07-02-14 06:38 AM
  3. jaydee5799's Avatar
    What happens if you try the switch device route in Link?
    Since you have a new pin maybe the software needs you to use the device switch instead of restore? worth a try.
    07-02-14 06:40 AM
  4. leoip's Avatar
    How do I turn off all the apps running in the background with powering off. My Q10 has been running hot and a fully charged battery only last 3 hours. Thanks, Leo

    Posted via CB10
    07-02-14 08:22 AM
  5. FireChestApps's Avatar
    Always make a backup of your phone with the app "Backup Pro" before wiping or switching handsets. Consider it a backup plan for your Link backup.

    Posted via CB10
    07-02-14 08:47 PM
  6. locksun1NBA's Avatar
    Thanks for everyone's suggestions. I've tried using the latest Link version and that error message is "Blackberry ID doesn't match...". Tried Switch Device - then got "no personal workspace on device" message. Now, the back up and restore options are completely greyed out so can't choose either.
    07-02-14 09:50 PM

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