Z10 problem

I have a new Z10, which won't allow me to progress beyond the essential gestures 2/2 section, despite having 3 people and many attempts at doing the ownward slide.
I have rebooted via BBLink, and restarted god knows how many times.
So, It's going back, unless anyone can help me today!
It's a real shame because the signal I get at home is the best I have ever got, from any phone, ever! The size, shape, and weight is perfect, and I love the sleek look of it. It's my 1st BB, and I would consider sticking with RIM, if I could get this working.... Life is about choice, and BB should be up and running with the bigger fish - but I may not be a BB user for long!

Maybe contact the person that selled you the phone , as if it was a company like ( verizon or at&t) is even better, you could tell them that and they will give you a new one for free
www.verizon.com
And Idk the at&t website :p

Via BlackBerry Q10

Get it replaced, or serviced.

This is unusual, and you've made a reasonable attempt at fixing it yourself as a user.

You probably got a lemon, that can happen with the best brands.

:-)

Pasted via CB chen