1. CrackBerry Question's Avatar
    Hello.

    I have a Z10, STL100-3. Upgraded to Software Release 10.2.1.2977 two days ago. Tried using the phone for the first time today - I can hear the other party on the call, but they cannot hear me. Microphone is working fine using a dictation app (Parrot), it just seems to be a phone issue. Suggestions, anyone?

    Thanks

    Tony Saunders
    07-15-14 04:32 PM
  2. Hamilton Guy's Avatar
    This is an off the top suggestion, Thurask's list of leaked OS's shows a different version for STL100-4. That's a little unusual (normally 2,3&4 are the same) Is it possible you loaded the wrong version? Or was this an OTA carrier upgrade?
    07-15-14 05:13 PM
  3. Tony Saunders1's Avatar
    Well, I lost about 24 hours of my life, but here's the fix:

    1. Backup (Of course)
    2. Factory Reset
    3. Battery Pull
    4. Restore Backed-up Data/Settings
    5. Another Battery Pull

    Worked for me. Your mileage may vary!

    Thanks, Hamilton Guy, for your response.

    TS1
    07-16-14 04:37 PM

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