1. Rob Straker's Avatar
    Posted via CB10
    08-28-15 12:15 PM
  2. Rob Straker's Avatar
    Can anyone help with this, it's a completely unlocked phone for the UK, tried to ring another EE network number and keeps telling me to call admin because my phone is not authorised to call that numbers network.

    Posted via CB10
    08-28-15 12:17 PM
  3. baarn's Avatar
    I'm not familiar with the error you are getting, but try looking in the phone app, pull down from top, settings, smart dialling.
    Make sure everything looks sensible there.
    08-28-15 12:52 PM
  4. Rob Straker's Avatar
    What am I specially looking for, nothing seems out of place?

    Posted via CB10
    08-28-15 12:55 PM
  5. baarn's Avatar
    Check for country code +44.
    No area code.
    National number length 10.
    No office extension number.

    That's what I have set anyway.

    If that's not it, then maybe post a screenshot of the error message.
    08-28-15 01:00 PM
  6. Rob Straker's Avatar
    Well the message said:
    Z10 not letting me call, tells me to call admin-img_20150828_201205.jpg

    Posted via CB10
    08-28-15 02:13 PM
  7. Rob Straker's Avatar
    Do you know anybody that might be able to help, tried wiping the phone with security wipe didn't work.

    Posted via CB10
    08-28-15 02:14 PM
  8. baarn's Avatar
    TBH, you are probably in the right place for help with BlackBerry devices.

    Check your call blocking settings in the phone app and see if anything is turned on there.

    Have you tried the SIM in another device? It may be being blocked by EE for whatever reason.
    08-28-15 02:31 PM
  9. Rob Straker's Avatar
    Yeh I've tried another sim different network and still the same so...
    I'll have a look at the call blocking

    Posted via CB10
    08-28-15 02:34 PM
  10. Rob Straker's Avatar
    Nothing on call blocking either!

    Posted via CB10
    08-28-15 02:41 PM
  11. baarn's Avatar
    BTW, you can take a screenshot by holding down the up and down volume buttons for about a second. No need for a camera.

    I notice you have WiFi connectivity but there is no BlackBerry logo beside it. That's also unusual in you can access the Internet normally.

    I presume this is a personal device and not connected with a BES service?
    08-28-15 02:42 PM
  12. Rob Straker's Avatar
    Yeh got it second hand, but it's for my personal use. It's a referbed model. Internet works fine got signal, allows me to sms as well. The blackberry logo comes and goes.

    Posted via CB10
    08-28-15 02:45 PM
  13. baarn's Avatar
    A refurb, ok. Type " myver" followed by a space in your next post so we can see what OS version you have.

    A did a quick search and based on the few results for this error, you may need to reload the OS using BlackBerry Link or an autoloader. Since you've already done a security wipe, there can't be much on the device anyway, so it shouldn't be a big deal.

    If you prefer, wait a few more hours to see if anyone else here has any other suggestions.
    08-28-15 03:00 PM
  14. Rob Straker's Avatar
    Myver

    Posted via CB10
    08-28-15 03:20 PM
  15. Rob Straker's Avatar
    Z10STL100-2/10.3.2.680

    Posted via CB10
    08-28-15 03:30 PM
  16. bbgolf's Avatar
    It may have had a BES IT policy pushed to it. Maybe try searching for removing an IT policy.

    - changed a few words.
    08-28-15 03:31 PM
  17. baarn's Avatar
    It may have had a BES IT policy pushed to it. Maybe try searching for removing an IT policy.

    - changed a few words.
    Surely the security wipe would have cleared any such policy?
    08-28-15 03:41 PM
  18. Rob Straker's Avatar
    Yeh that didn't work

    Posted via CB10
    08-28-15 04:05 PM
  19. raino's Avatar
    Surely the security wipe would have cleared any such policy?
    It can't be that easy, or else everyone would be wiping their phones to get rid of BES policies.

    Rob, is this happening with just one specific number you're trying to call, or all outbound calls?
    08-28-15 04:53 PM
  20. baarn's Avatar
    It can't be that easy, or else everyone would be wiping their phones to get rid of BES policies.
    Don't want to derail the thread, but I assumed the policies were there to protect business data, not prevent repurposing of a device. But I'm no BES admin.
    08-28-15 05:19 PM
  21. bbgolf's Avatar
    I might be off base with the IT Policy, this was a common thing with the older BBOS devices.
    08-28-15 05:38 PM
  22. Rob Straker's Avatar
    It happens with all outgoing and incoming calls tried both multiple times to make sure, it won't let them through

    Posted via CB10
    08-29-15 01:07 AM
  23. Rob Straker's Avatar
    Baarn can you give me a link to see if reloading the OS might work please

    Posted via CB10
    08-29-15 01:15 AM
  24. baarn's Avatar
    Baarn can you give me a link to see if reloading the OS might work please
    Your device is using a 10.3.2 OS and 10.3.2 hasn't officially been released in the UK. It's theoretically possible that the network could block your device on this basis, but unlikely as you can otherwise use it and access the Internet.
    As it is above the 10.3.2.500 cut-off point, you cannot go back to an official 10.3.1.

    The instructions for autoloaders are here:
    http://forums.crackberry.com/bb10-le...loader-927076/
    Don't forget to thank Jaydee.

    Browse the forum a bit to get people's recommendations for the "best" 10.3.2 version.
    08-29-15 02:14 AM

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