Z10 keyboard unresponsive at password screen and no usb connection to LINK
I have a big issue and couldn't find an answer anywhere. I was trying to factory restore the Blackberry Z10 OS with Sachesi because of issues. I selected the option to factory restore with Sachesi and now the Z10 will not register any of my password key inputs so I can't get out of the password screen. To make things worst it seems that the usb on the blackberry is not working correctly. When plugging in I hear the chime but I don't see the device in nether LINK nor the Sachesi app. My goal now is to try to reinstall a fresh OS but how?? I tried the volume keys and power button combo but can't get the Z10 to recovery mode? please help...