1. CrackBerry Question's Avatar
    Z30 Black screen not able to access settings wont allow blackberry link to reset phone back to factory settings it seems as if its tried to install a update at some time and defunked hence black screen well done blackberry
    04-16-17 10:43 AM
  2. kbalaz's Avatar
    So you know the phone is on? If it is black screen, how can you be sure. What all have you tried to get it back on? Press and hold power button for 30 seconds? All else fails, download an autoloader for your device and run that.
    04-16-17 11:39 AM
  3. conite's Avatar
    This is a typical 10.3.3 issue. Only solution is to reload the OS.
    04-16-17 12:10 PM

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