08-13-15 02:37 PM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    Hi all,

    I'm having some issues with my Z30,
    I've checked the memory counter and it says 1.4G is used, but when I look at the detailed info it doesn't even come close to that number when I sum it all.
    any idea why?
    08-13-15 01:55 AM
  2. Matty's Avatar
    Matty
    Trusted Member
    Q&A Team
    Please provide a screenshot of your problem

    Hold down both up and down volume buttons.

    Posted via BlackBerry Q5 on 10.3.2.2339
    08-13-15 02:05 AM
  3. iliab84's Avatar
    iliab84
    appreciate any help!
    Attached Thumbnails Wrong RAM calculation?-img_20150813_024556.png  
    08-13-15 04:24 AM
  4. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Your OS and all the apps are installed in memory too.

    Black is back, baby. Via my Z30
    08-13-15 04:36 AM
  5. Matty's Avatar
    Matty
    Trusted Member
    Q&A Team
    Best Advice, Shut Down the device, wait 10 seconds, Reboot the device and see if the issue is resolved.

    Posted via BlackBerry Q5 on 10.3.2.2339
    08-13-15 04:38 AM
  6. iliab84's Avatar
    iliab84
    Tried to restart the device, still can't tell what's hooking all that RAM
    08-13-15 10:19 AM
  7. Matty's Avatar
    Matty
    Trusted Member
    Q&A Team
    Originally Posted by iliab84
    Tried to restart the device, still can't tell what's hooking all that RAM
    To be honest, I would trust the memory amount next to each process at the bottom more than the collected info at the top in the pie chart.

    You may not actually be using that amount of memory and the pie chart is just not updating for some reason.

    After the restart if the pie chart didn't show less RAM usage then the pie chart has a bug and just ignore it

    Posted via BlackBerry Q5 on 10.3.2.2339
    08-13-15 12:11 PM
  8. iliab84's Avatar
    iliab84
    it all started when I tried to save an edit of a short movie I took using my BB, and it said not enough memory... something is using that memory and it isn't listed.
    I tried 3rd party apps for Android but it couldn't read the ram used for each process.
    08-13-15 02:37 PM
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