1. e1perez's Avatar
    I used BlackBerry Link to change devices and copied the contents of my Z10 to my Passport. Now BBM is missing, it shows an open button on BlackBerry World but won't open. It's still listed in the BlackBerry Hub just no entries.

    Posted via CB10
    04-03-15 08:24 PM
  2. kbz1960's Avatar
    Have you rebooted?
    04-03-15 08:26 PM
  3. e1perez's Avatar
    Yes. And BlackBerry Link also rebooted my Passport after the transfer was completed.

    Posted via CB10
    04-03-15 08:35 PM
  4. kbz1960's Avatar
    Since BBM can't be deleted and something messed it up on the switch I would think the only way to get it back would be to wipe or reload the OS which means doing a switch again. It might be able to be loaded using Sachies or Darcy's tools if the bar file is available.
    04-03-15 08:38 PM
  5. e1perez's Avatar
    Okay, I'll try the wipe and reload route. I might just do a selective transfer next time to see if I can avoid the issue from recurring altogether. Thanks for the advice.

    Posted via CB10
    04-03-15 09:00 PM
  6. Pdinos3's Avatar
    Okay, I'll try the wipe and reload route. I might just do a selective transfer next time to see if I can avoid the issue from recurring altogether. Thanks for the advice.

    Posted via CB10
    What info are you transferring? I would just back up my contacts with a third party app to your sd, and start fresh with the passport. Your bbid will transfer all your BBM contacts over.

    Via CB10 Rockin PassportSQW100-1/10.3.2.281
    04-03-15 09:10 PM

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