1. CrackBerry Question's Avatar
    When I try to run BlackBerry link I receive error messages on all
    services before they crash out and fail to run: BBL, BBL.Autoupdate, BBL.Helper. Choosing to debug the problem gives me this error: "An unhandled Microsoft.NET framework exception occured in BBL [8024]" Other error numbers show up - [6760] [4044], etc. I've tried uninstalling/reinstalling, rebooting, disabling all other services on start-up, but to no improvement.

    BBL ran successfully for several months before generating this error. This looks like a common problem but I haven't been able to find a solution that doesn't involve the things I've already tried.

    I don't connect regularly so I can't pinpoint exactly when the error began occurring and if it is tied to a system setting or program installation.

    I'm running:
    Windows 7, 64 bit
    Blackberry link 1.2.3.56
    .NET Framework 4.5.1 v4.5.50938

    Here are the error details:
    BBL:
    Problem Event Name: CLR20r3
    Problem Signature 01: blackberrylink.exe
    Problem Signature 02: 1.2.3.56
    Problem Signature 03: 53a983ce
    Problem Signature 04: System.Xml
    Problem Signature 05: 4.0.30319.34234
    Problem Signature 06: 53cf1d82
    Problem Signature 07: 985
    Problem Signature 08: 27
    Problem Signature 09: JWKKKB5PO10PJMBGMN2EITFT40TZNMHV
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    BBL.AutoUpdate:
    Problem Event Name: CLR20r3
    Problem Signature 01: blackberrylink.autoupdate.exe
    Problem Signature 02: 1.2.3.56
    Problem Signature 03: 53a983ea
    Problem Signature 04: BlackBerryLink.AutoUpdate
    Problem Signature 05: 1.2.3.56
    Problem Signature 06: 53a983ea
    Problem Signature 07: 74
    Problem Signature 08: c9
    Problem Signature 09: System.NullReferenceException
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    BBL.Helper:
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: blackberrylink.helper.exe
    Problem Signature 02: 1.2.3.56
    Problem Signature 03: 53a983c4
    Problem Signature 04: System.Xml
    Problem Signature 05: 4.0.30319.34234
    Problem Signature 06: 53cf1d82
    Problem Signature 07: 985
    Problem Signature 08: 27
    Problem Signature 09: JWKKKB5PO10PJMBGMN2EITFT40TZNMHV
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Thank you for your help!
    11-24-14 10:11 AM
  2. Humphry Ea's Avatar
    I am experiencing similar problems. Mine wouldn't even open the program. Also have Windows 7 64 bit

    Posted via CB10 with my BlackBerry Passport
    11-24-14 07:00 PM
  3. killroy72's Avatar
    I had a problem too trying to access my link too, then when I got it running now I have a problem with my BlackBerry id it won't reset the BlackBerry tech guys are baffled they need me to hook up with link on a computer to see the log files because they are stumped, so no video chat can't download apps for BlackBerry world, sucks cause I'm in a hotel and can't hook up to a computer cause my BlackBerry z10 is my computer, but they say there working on direct communication, if I said that right on phones , then going through link on the computer , to look at run time file etc. Should be working in a few months they said but most likely be many months......

    Posted via CB10
    11-28-14 01:31 PM
  4. killroy72's Avatar
    I would just phone your carrier get them to transfer you to BlackBerry and talk to a tech BUT. Get them to transfer you over, don't let them give you a phone number cause when you phone it BlackBerry will ask for 49.99$ to problem solve the problem

    Posted via CB10
    11-28-14 01:35 PM

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