1. CrackBerry Question's Avatar
    I have made sure that I am signed in to my accounts on both my phone and my laptop, but every time I try to back up my Q10, an error message pops up.

    It says:
    "Backup did not complete: Verify that your device is turned on and connected to BlackBerry Link, and try again."

    I have tried restarting both my phone and my laptop twice, but it still will not co-operate.
    I am trying to back up my phone to complete a hard reset since I am not receiving SMS after the 10.3.1 upgrade.

    Any help is much appreciated!
    02-21-15 02:43 AM
  2. Umaima_B_Dia's Avatar
    You could try backing up through Sachesi. Link is known to have issues.

    Sachesi: Firmware Extractor, Searcher and Installer
    02-21-15 03:00 AM
  3. Fred JG's Avatar
    I'm having the same issue, any success ?

    Posted via CB10
    02-25-15 09:22 AM

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