1. CrackBerry Question's Avatar
    I am trying to install the new BlackBerry 10.3.1, I left it over night and it has still not completed and has now been stuck on 98% for the past hour and a half, I have tried taking the battery out and restarting the whole thing again but that isn't working and just starts the update again...does anyone have any suggestions? I need to use my phone as soon as possible
    02-20-15 08:31 AM
  2. Flint101's Avatar
    This happened to me for 2 days.

    Try factory resetting the phone before upgrading.

    Worked for me.

    Posted via CB10
    02-20-15 08:35 AM

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