1. CrackBerry Question's Avatar
    T MOBILE tech support no help. RIM support no help.

    BB Link unable to recognize the device as it never full boots (although it does reach 100%).

    I've tried pulling the battery, sim, memory, all to no avail. Any thoughts or suggestions?
    12-29-14 11:53 AM
  2. anon1727506's Avatar
    Try an autoloader, see if it will catch the device during Boot and reload the OS for you.... hope you backed everything up.
    12-29-14 12:26 PM
  3. lasoff's Avatar
    I tried the autoloader Autoload-STL100-3-10.3.1.997, but it is stuck at the "connecting to bootrom:" prompt.

    My device was backed up about a week ago, but that backup is at home and I am currently on vacation. I should have put the BBLink backup onto my OneDrive server.

    There are a few posts out there that claim to make my z10 bootable, but none have worked so far.

    I wish the z10 had a safe-boot so windows could recognize the device and internal memory, even if the radios and OS didn't boot up.

    Last time I was using my z10, it was sluggish and an email icon showed up as a text icon. No big deal really, but when things don't appear to be 100%, then I reboot. At that point the device was up about 2-weeks. The reboot never finished and I'm using a spare Android while on vacation.

    Any other suggestions? THANKS!!!
    12-29-14 12:46 PM

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