1. CrackBerry Question's Avatar
    I am using blackberry 9320. I am unable to update from blackberry 7.1
    build 1467 to build 2102. I have tried updating from latest version of
    desktop manager, from web link and from phone. I need to update
    since my battery is draining quickly. It gives error : "an error has occurred while downloading software for your device. Please verify your internet connection or try again later, if the problem persists."
    03-14-15 02:49 PM
  2. jaydee5799's Avatar
    You need to download the software. Install it through Desktop Manager and then cable to your PC and load it. Aren't these the steps you normally take?
    03-14-15 04:44 PM
  3. amietmadan's Avatar
    I connect the device to my laptop. Start the desktop manager, click on upgrade button. It backs up my device, then start downloading the upgrade. At around 30% , I get an error "an error has occurred while downloading software for your device. Please verify your internet connection or try again later, if the problem persists." This is going for long time.

    Then I tried upgrading directly from my device. It again gives an error. I tried downloading from website. From website when I click on upgrade now button, nothing happens... I have tried various work arounds available on internet but nothing works.
    03-15-15 08:51 AM

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