1. CrackBerry Question's Avatar
    BBZ10 1 Year old
    Believe its updated
    Problem started when I couldn't add contacts on phone, so I restarted the phone by pressing down on the power button and holding it until I saw the red light.
    Ever since that restart its been stuck on this boot screen for a couple of days. Ive restarted the phone twice but I did wait awhile before.
    Ive downloaded the software into a different computer and logged in with id account but since the phone is on the boot screen its not being recognized at all.
    Also I switched from a bold to a z10 and couldn't move my id to the z10.
    I appreciate all the help I can get.
    12-15-14 07:49 AM
  2. MrDoreth's Avatar
    BBZ10 1 Year old
    Believe its updated
    Problem started when I couldn't add contacts on phone, so I restarted the phone by pressing down on the power button and holding it until I saw the red light.
    Ever since that restart its been stuck on this boot screen for a couple of days. Ive restarted the phone twice but I did wait awhile before.
    Ive downloaded the software into a different computer and logged in with id account but since the phone is on the boot screen its not being recognized at all.
    Also I switched from a bold to a z10 and couldn't move my id to the z10.
    I appreciate all the help I can get.
    First take out battery and connect to a source.
    let it start without a battery then do hard reset with your buttons.
    Now put your battery back in.

    Hope this helped
    12-15-14 08:04 AM

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