1. CrackBerry Question's Avatar
    my bbm have stopped working - clicking on the icon to launch the app just generates a screen flash and nothing else....
    all other apps are working fine
    the bis subscription is alive and working fine for browsing etc.
    I have updated both messenger and BB Id without any problem
    the internal memory is about 10Mb
    removing the battery and restarting does not help
    I then deleted BBM from the application menu system - no problem was reported and it freed about 10Mb of additional internal memory
    restarted the phone
    as expected the BBM icon was no longer on the phone
    went to AppWorld to re-install...but upon selecting the app, it tells me that the BBM is 'installed', and so doesn't give me an option to re-install...

    what now ?
    any help, please .......
    11-12-14 04:00 AM
  2. hamsterwheel's Avatar
    Did you just restart the phone, or do a battery pull? Removing the battery clears more data out then just a restart.
    11-13-14 12:06 PM

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