Why have my BBM Voice and Video calls stopped working?

Hi!
I'm using BB Z3 OS: 10.3.1 and my friend using BB Z3 OS: 10.2.1, we both are using BBM over wifi and our BBM is upto-date but when i'm dailing call, "Connecting to BBM video service, please wait and try again" error apears, why we unable to make voice or video calls? any one tell me?

Make sure you both are on wifi - If not go to bbm > settings and and turn on - Allow BBM calls over mobile network.



Posted via CB10