1. CrackBerry Question's Avatar
    I cannot get past a warning screen talking about the Rim Software. None of the buttons allows me to clear the screen so I can do a reset on the phone. Please help.
    11-11-14 12:26 PM
  2. WArcher's Avatar
    I cannot get past a warning screen talking about the Rim Software. None of the buttons allows me to clear the screen so I can do a reset on the phone. Please help.
    Hi - can you somehow share a picture of the screen? Perhaps using a separate handset or your webcam?

    What sort of device is it? ( Model? Carrier? )
    11-11-14 12:34 PM
  3. winnard2001's Avatar
    It's a Blackberry Curve 3g 9300 on O2. I am struggling to know how to attach a photo to this reply.
    11-11-14 01:23 PM
  4. mainely_linux's Avatar
    11-11-14 01:54 PM
  5. winnard2001's Avatar
    No it is like a user agreement for the Rim Software and it is obvious the phone is working behind it but unfortunately we cannot remove it. I am at a loss I wonder if the track pad is faulty?
    11-11-14 02:26 PM
  6. mainely_linux's Avatar
    Try hitting the enter key on the keyboard instead of the trackpad to confirm the message.
    11-11-14 02:28 PM
  7. winnard2001's Avatar
    That won't do it either it's all I need to do is click select
    11-11-14 02:39 PM
  8. mainely_linux's Avatar
    That won't do it either it's all I need to do is click select
    Sounds like you may have nailed it with the bad trackpad. You have to accept the RIM software agreement by scrolling through it and hitting OK. Its a 10$ part on ebay.
    11-11-14 02:49 PM
  9. winnard2001's Avatar
    Thanks will try
    11-11-14 02:55 PM

Similar Threads

  1. Any news on the Bloomberg app for the Passport?
    By AsianStorm in forum BlackBerry Passport
    Replies: 20
    Last Post: 12-04-14, 04:42 PM
  2. Why is my battery draining so fast after 10.2.1.3 update?
    By CrackBerry Question in forum Ask a Question
    Replies: 6
    Last Post: 11-15-14, 09:18 PM
  3. Is there a problem with PayPal on the playbook?
    By CrackBerry Question in forum Ask a Question
    Replies: 4
    Last Post: 11-12-14, 03:28 PM
  4. Does Message X send all text communication to email or only new messages?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 11-11-14, 12:55 PM
LINK TO POST COPIED TO CLIPBOARD