1. CrackBerry Question's Avatar
    Following latest windows updates link will not load and a compatibility scan says it is not compatible. Tried all clean install etc but comes up with message Blackberry Link has stopped working
    10-06-16 07:47 AM
  2. coffee-turtle's Avatar
    I'm afraid Link has reached it's at its End Of Life: BlackBerry Desktop Software - BlackBerry OS Software - EN - United States

    Important Notice:

    BlackBerry will no longer be providing updates, including security updates, for BlackBerry Desktop Software. It will continue to be available for download, but there will be no technical support available.

    If you have been using this software without issues, then you can continue to use BlackBerry Desktop Manager. However, BlackBerry will not be providing any updates to add features or fix issues, including security issues.
    10-06-16 07:57 AM
  3. rthonpm's Avatar
    I'm afraid Link has reached it's at its End Of Life: BlackBerry Desktop Software - BlackBerry OS Software - EN - United States
    This is actually referencing the Desktop Software for BBOS, not BlackBerry 10. The BlackBerry Link page offers no such notice: BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - United States

    As for the issue with Link, try uninstalling it and then run the platform specific version of Ccleaner (32-bit or 64-bit) for your particular computer to remove any temporary files and registry fragments. Then try installing again. Also be sure to use a USB 2 port when connecting your handset. If all else fails, you can also try installing in compatibility mode.
    Lusitano17 likes this.
    10-06-16 08:04 AM
  4. coffee-turtle's Avatar
    @rthonpm - thanks!
    10-06-16 09:34 AM
  5. OzDude's Avatar
    It's the latest iTunes update that stuffed it. Remove iTunes, Bonjour, in fact delete everything Apple. Restart PC, do a Google search for a previous version of iTunes and install that. Restart PC, update Link to latest version from BlackBerry website. Restart PC. That should fix it. It is crucial to delete everything iTunes and Bonjour and restart PC after each step. Took me days to work this out. Hope this helps guys.
    This fix is better than BlackBerry fix because it still allows iTunes sync. Turn off auto update to iTunes, don't let it update or it will break Link.

    Posted via CB10
    10-15-16 06:06 PM
  6. OzDude's Avatar
    Also turn off auto update to iTunes and don't update it or it will break Link again.


    Posted via CB10
    10-15-16 06:08 PM
  7. rthonpm's Avatar
    For more details on the iTunes issue (full disclosure: I do not use iTunes at all, but I've seen similar issues with other applications for much the same issue). Link uses a service called mDNS (multicast DNS), which allows for hosts to identify each other by name and IP on a local network without needing a DNS server. Apple's Bonjour service is their implementation of this service. More than likely, a change made in the iTunes service has added something to the network stack that stops the BlackBerry mDNS service from being able to resolve itself, even if it's just being used for RFA and USB connections.

    I used to see a similar issue with Adobe's Creative Suite on Windows systems where their version of Bonjour would actually break Windows networking. The solution then was to stop the service and then set it to disabled.

    Posted via CB10
    Lusitano17 likes this.
    10-16-16 10:28 AM
  8. electrician eric's Avatar
    Blackberry knowledge base article number 000038592. No need to delete iTunes, etc. just rename a file extension. THANKS APPLE!
    RJGnyc likes this.
    10-28-16 08:19 PM
  9. RJGnyc's Avatar
    Thanks, electrician eric -- this solution (the BB knowledge base article) is the simplest and it works.
    Drawback (can't sync BB via iTunes) doesn't affect me personally, but if it affects other users I'd recommend uninstalling iTunes and installing an earlier version (as described above by OzDude).
    You can read the BB solution here:
    support.blackberry.com/kb/articleDetail?articleNumber=000038592
    11-09-16 09:10 AM
  10. ohaiguise's Avatar
    in fact delete everything Apple

    Now there's a philosophy of life I agree with.
    11-09-16 10:44 AM

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