1. Shlemp's Avatar
    About once every couple of days my phone locks up on my Z30 and I have to re-boot it.

    It happens on my wife's Z30 as well.

    Anyone know of a fix for that?

    Thanks.

    Posted via CB10
    01-16-15 07:44 AM
  2. ronfc's Avatar
    You may have to reload the device's OS. The following procedure will delete all data and applications on the BlackBerry device. If possible, back up the data prior to performing the procedure. For information on how to back up data from the BlackBerry 10 smartphone, please go to this link. Before proceeding, download and install (or update to) the latest version of BlackBerry Link found at www.blackberry.com/blackberrylink.

    1. Open BlackBerry Link.
    2. Ensure the computer is connected to the Internet.
    3. Power off the BlackBerry 10 smartphone.
    4. Connect the device to the computer via the USB cable.
    5. Under the Devices heading, click the device name when it is displayed.
    6. Click Preferences at the top-right.
    7. On the left, click Reload Device Software.
    8. Click the Reload button.
    9. Click OK to confirm.
  3. ronfc's Avatar
    You may have to reload the device's OS. The following procedure will delete all data and applications on the BlackBerry device. If possible, back up the data prior to performing the procedure. For information on how to back up data from the BlackBerry 10 smartphone, please go to this link. Before proceeding, download and install (or update to) the latest version of BlackBerry Link found at www.blackberry.com/blackberrylink.

    1. Open BlackBerry Link.
    2. Ensure the computer is connected to the Internet.
    3. Power off the BlackBerry 10 smartphone.
    4. Connect the device to the computer via the USB cable.
    5. Under the Devices heading, click the device name when it is displayed.
    6. Click Preferences at the top-right.
    7. On the left, click Reload Device Software.
    8. Click the Reload button.
    9. Click OK to confirm.
    01-16-15 07:53 AM
  4. Shlemp's Avatar
    Thanks!

    Posted via CB10
    01-16-15 10:55 AM
  5. Shlemp's Avatar
    Just got clarify... it's only the phone that locks up. nothing else. I can still use everything else.

    Posted via CB10
    01-16-15 10:01 PM
  6. ronfc's Avatar
    You mean the Phone "app"?
    01-16-15 10:46 PM

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