1. CrackBerry Question's Avatar
    When I put the battery back in, the screen doesn't start properly and only half of it shows. It gets no further that saying security software verification and then freezes.

    Please help.
    07-31-16 10:22 AM
  2. jaydee5799's Avatar
    First off, pulling the battery out and putting it back in without shutting off the phone first is BAD for your phone. And if only half the screen shows, shound like the OS is corrupted or you have a hardware issue. Dropped the phone lately?
    07-31-16 02:54 PM
  3. conite's Avatar
    First off, pulling the battery out and putting it back in without shutting off the phone first is BAD for your phone. And if only half the screen shows, shound like the OS is corrupted or you have a hardware issue. Dropped the phone lately?
    It's not really bad for a BBOS phone (BB10, yes). Plus it's the only way of doing a true power cycle on BBOS.

    But I do agree that a fresh install of the OS is worth trying before determining that there is a hardware failure.
    07-31-16 03:15 PM
  4. F2rAws's Avatar
    Hello. Thanks.
    How do you do a fresh install of the OS?
    07-31-16 04:21 PM
  5. conite's Avatar
    Hello. Thanks.
    How do you do a fresh install of the OS?
    Use BlackBerry Desktop Software on your computer. You will find a button to reload your OS.
    07-31-16 04:37 PM
  6. F2rAws's Avatar
    Where will the button be on BlackBerry Desktop Software?
    08-01-16 07:57 AM
  7. RK Styles's Avatar
    Where will the button be on BlackBerry Desktop Software?
    BlackBerry desktop?>top right corner>preferences>reload

    That's it.

    Posted via CB10
    08-02-16 04:38 AM

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