04-26-15 07:18 PM
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  1. Patrickhj's Avatar
    Patrickhj
    I have the new Classic, which is replacing my Q10. I can connect and restore on one computer, but not another (my laptop)? I have tried uninstalling and re-installing Link on my laptop, but it still is not connecting. I've tried Blend. I've checked and disabled my anti-virus and firewall. I have restored the Classic to factory settings. Nothing. Any help would be appreciated.

    Posted via CB10
    04-12-15 04:48 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    I have found that things connect better if you reboot both your phone and the laptop first. Stupid, I know. But it works for me.....
    04-12-15 04:52 PM
  3. mvpcrossxover's Avatar
    mvpcrossxover
    check the msconfig startup to see if RIMBBLaunchAgent is enabled.
    04-12-15 05:24 PM
  4. Patrickhj's Avatar
    Patrickhj
    Blackberry Device Manager and Link Communication are both enabled and running. Don't see a RIM for BlackBerry. RIM MDNS is enabled and running.

    Posted via CB10
    04-12-15 05:48 PM
  5. Patrickhj's Avatar
    Patrickhj
    Rebooted both. Nothing. I do get the message that the Classic is "connected"n but Link cannot communicate with it. The old Q10 links up fine.

    Posted via CB10
    bobop likes this.
    04-12-15 05:57 PM
  6. Patrickhj's Avatar
    Patrickhj
    Thank you b oth for offering help.

    Posted via CB10
    04-12-15 05:57 PM
  7. Patrickhj's Avatar
    Patrickhj
    Apparently my laptop says it's a driver issue???

    Posted via CB10
    04-12-15 06:26 PM
  8. mvpcrossxover's Avatar
    mvpcrossxover
    Does the Q10 connects to your laptop?
    04-12-15 07:18 PM
  9. Patrickhj's Avatar
    Patrickhj
    Yes the Q10 connects fine.

    Posted via CB10
    04-12-15 08:15 PM
  10. mvpcrossxover's Avatar
    mvpcrossxover
    Is the Q10 on 2.1 or 3.1?
    04-12-15 08:43 PM
  11. mvpcrossxover's Avatar
    mvpcrossxover
    On the BlackBerry Device Manager, right-click and properties. Choose About tab, do you have these components:
    BlackBerry Device Manager
    BBDevMgr
    RIM USB Driver
    RIM USB Serial Driver
    04-12-15 08:48 PM
  12. Patrickhj's Avatar
    Patrickhj
    All those drivers are present.

    Posted via CB10
    04-12-15 08:53 PM
  13. Patrickhj's Avatar
    Patrickhj
    The Q10 OS is 10.2.1.2976
    The laptop shows the drivers, but tells be there is an issue with them. I've also deleted Link and re-installed from the BlackBerry.com.

    Posted via CB10
    04-13-15 06:29 AM
  14. Patrickhj's Avatar
    Patrickhj
    The Q10 OS is 10.2.1.2976

    Posted via CB10
    04-13-15 06:34 AM
  15. Patrickhj's Avatar
    Patrickhj
    Solution to my problem was suggested by BlackBerry. There was a problem with Windows, and I needed to re-load by resetting my laptop. All is well!

    Posted via CB10
    04-26-15 07:18 PM
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