Can't update device software
I have a Curve 9360. I cannot update the software (trying to update to 7.1.0.907) using the desktop software.
Whenever I click update, I get the 'Checking for Blackberry device software updates (please wait)' message.
Then I receive a message saying 'An updated Blackberry desktop software component must be installed before you can continue'.
However, when I click on 'install' I get the following message:
'There was an error updating your software - An error occurred while updating the Blackberry desktop software. Please try again'.
I have spent the last few hours trying to resolve this issue, including trying to reinstall the desktop software from scratch. Anyone have any ideas how to fix this?