1. CrackBerry Question's Avatar
    Hi please could someone advise me on how to access my media files.

    I have a problem accessing my media files copied from my blackberry to my PC - they have a REM extension

    The steps to copy the files.
    1.Encryption switched off on the device
    2.Copied the entire media card to the PC - not via blackberry desktop software as the data port is broken

    Steps to wipe the SD card
    1.Did a security wipe on the media card

    Steps to access the REM files
    1.tried to open the file on the pc - not recognised
    2.tried to copy the files back to the SD card and reinsert into the blackberry - files still have REM extension and can't be opened on the device.

    Other forums suggest that the blackberry that encrypted the files should be used to access the files and that a password will be required. This does not seem to work. Please note that I did not do a security wipe on the phone itself and the password has not changed.

    When the SD card is inserted into the device it says that all the files are loaded but when using the media viewer they appear as icons and not thumbnails and they are not accessible in the media viewer on the device.
    01-07-15 12:26 AM
  2. Morten's Avatar
    When you on your phone choose to decrypt and turn Off encryption, the REM extension is supposed to be removed as soon as the file is decrypted.

    Was the files encrypted on the phone you are using now?

    Of course you have a backup somewhere of the original files?
    01-07-15 07:26 AM

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