1. CrackBerry Question's Avatar
    Purchased the game on my pc, can find it under My Apps, but the the app is inexistant in my Passport Amazon Appstore.
    03-25-15 10:24 AM
  2. Bla1ze's Avatar
    Because the developer/Amazon revoked access.
    03-25-15 10:55 AM
  3. jcbrunson's Avatar
    It's still there for the Z10 & Z30, I see it in my Amazon cloud. Maybe it's locked out for the Passport? Anyone else seeing this?
    03-25-15 10:58 AM
  4. SlcCorrado's Avatar
    Yeah, why?? The game runs so nice on my Z30, but I can't update it.. Thanks Amazon/Ustwo!
    03-25-15 11:01 AM
  5. Bla1ze's Avatar
    It's still there for the Z10 & Z30, I see it in my Amazon cloud. Maybe it's locked out for the Passport? Anyone else seeing this?
    Cloud doesn't matter. It doesn't show in search any longer. Much like a lot of other apps. If you downloaded it before they 'hid' it, it should always show but alas, new folks looking to download it will never find it.
    03-25-15 11:32 AM
  6. Miguel Vesbauch's Avatar
    And now what? I don't have a single android device where to use the app... Any suggestions? Or should I kiss goodbye my 5 bucks?
    03-25-15 12:50 PM
  7. cjterminator's Avatar
    Contact Amazon, they will refund for you.
    03-25-15 12:54 PM
  8. Bla1ze's Avatar
    And now what? I don't have a single android device where to use the app... Any suggestions? Or should I kiss goodbye my 5 bucks?
    Look under 'My Apps' and 'Cloud', it should still be listed there.
    03-25-15 12:55 PM
  9. TBone4eva's Avatar
    Look under 'My Apps' and 'Cloud', it should still be listed there.
    Since the OP bought the app via their PC and assuming they bought the app after it was 'hidden', should it still show on their device under Cloud?
    03-25-15 01:40 PM
  10. dguy123's Avatar
    That's too bad. My kids really enjoyed playing monuments valley on my passport. Worked fine.

    Have to wonder what's behind all these apps being hidden. I can't imagine they received any support requests for monument valley, so there must be some other reason...
    Perhaps the developers now have to list supported devices... any not specified don't see the app? does anyone here have any of their apps in the Amazon store that could comment?
    Seems like a recent change.

    BlackBerry should ask that pp be listed as "unknown" again so we'd have access to all the apps.


    Posted via CB10
    03-25-15 01:50 PM
  11. conite's Avatar
    Unfortunately the in-app purchase for Forgotten Shores is lost forever. Not recoverable from the cloud.

    Z30STA100-5/10.3.2.281
    03-25-15 01:53 PM
  12. Miguel Vesbauch's Avatar
    Thank you all for your input. I'm now contacting Amazon. I will get back here as soon as I have an answer.
    03-25-15 03:59 PM
  13. Miguel Vesbauch's Avatar
    No, nothing there...
    03-25-15 04:02 PM
  14. Miguel Vesbauch's Avatar
    Well, bad news here... No app, no refund, no nothing...
    Here is Amazon's reply:
    "(...)I've checked and found that "Monument Valley" is in your account, I would like to inform you that "Monument Valley" is not compatible with your device "Blackberry Passport." I know how it feels when something like this happens and it sure doesn't feel good. Moreover, you can also request a certain app be made available on your device, by submitting feedback from your device to our Technical Team by pulling down the Menu from the Home screen and selecting "More." Tap "Help & Feedback," and then tap "Feedback." Choose "Apps" from the drop-down, and enter the name of the app you're interested in. Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. The Kindle Team will carefully review your comments for the availability of this app as soon as possible and will update it for you as we will get any information regarding this. I hope you can understand our limitations because app compatibility with any device is depend on the manufacturers. As we're the marketplace, we do not have the means to decide the app compatibility of sold by manufacturers. I'm afraid to tell you the exact time in which the app become available. However; I assured you that our Appstore team will definitely work hard to make the app available for your device as soon as possible. (...)[/I][/I][/I]
    Nicely answered, but...
    03-25-15 04:37 PM

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