1. El Gatto's Avatar
    I installed the OS Z10STL100-1/10.3.0.1418 ever since my proximity tends not to work during calls but I tested it with BlackBerry virtual expert n it works! But not during calls. Pls I need help because I've dropped so many calls accidentally with ma cheek.
    10-14-14 10:11 AM
  2. ronfc's Avatar
    Try restarting your device first. If after this and the problem still persist, reload your OS.
  3. ronfc's Avatar
    Try restarting your device first. If after this and the problem still persist, reload your OS.
    10-18-14 07:23 AM
  4. spookslam's Avatar
    I am using a Q10 and these advises didn't work for me. I installed 2 OSs from 10.2 and 10.3. Restarted. Reset with volume buttons. Removed the battery. Removed the screen protector. All sensors are working but on phone calls the screen doesn't go black.I am trying to solve this for a month. Please help if you know the solution.
    11-16-14 02:24 AM

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