1. CrackBerry Question's Avatar
    This problem has not occurred before.
    03-26-15 12:41 PM
  2. FF22's Avatar
    Need more info and I apologize but I can't tell which device you have???

    Also, are you in the PHONE app? Did you tap the DialPad icon?

    If only once, try

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have a Z10: If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    03-26-15 01:08 PM

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